When your freelancer or agency submits a milestone for your approval, you have 14 days to review it. This is set in our Terms of Service. During this period, you can release the full payment, release a partial payment, or request changes to the work. If you take no action during those 14 days, that is considered approval, and funds are automatically released to your freelancer or agency.
You still have the option to reach out to Support for mediation assistance as long as the funds were released within the past 30 days. We can’t guarantee or enforce any refund or work once funds are released, but we will contact your freelancer to discuss a resolution. After 30 days, you can request a refund for up to 180 days, but it is up to the freelancer or agency. You won’t be able to receive Upwork mediation assistance after 30 days.