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Frequently Asked Questions
- How many job posts have placebo auctions for Boosted Proposals?
- As a freelancer, how do I know if my boost was on a placebo job?
- As a client, how do I know if my job post had a placebo auction for Boosted Proposals?
- Do you take boosted Connects from freelancers in placebo auctions?
- Why are we using placebos for Boosted Proposals?
- My proposal dropped out of the boosted slots, but now it’s boosted again. What happened?
- I have an agency. Am I responsible for sending Form 1099-K to my agency freelancers?
- How long will you keep my digital forms, including my Form 1099-K, on file?
- Why are payments that I refunded to a client showing on my Form 1099-K?
- Why is the amount that Upwork deducted from my earnings for service fees included in what you reported on Form 1099-K?
- Why is it important that I ensure my tax information is updated?
- How do I make sure that I receive my 1099-K from Upwork?
- What happens if I choose not to complete the Statement of source information?
- Why do I have to complete a Statement of source?
- I’ve already completed the W-8BEN; why are you asking me to update it again?
- How can I tell if I completed and submitted a section in my tax information?
- Why would you collect U.S. tax when my clients are not in the U.S. and neither am I?
- Where can I see the W-8BEN or W-8BEN-E that I completed for Upwork?
- I qualify for faster payments. It's Friday, and I don't see my funds. Why?
- How do I request the weekly payment be changed?
- Will I be paid the full weekly payment when a contract ends?
- Will I be paid the full weekly payment when the contract is started?
- What happens to my weekly payment when a contract is paused?
- When will a bonus payment become available?
- Can I post the same job multiple times?
- I just posted my job and I can’t see it listed in the marketplace. Why?
- I just tried to post a job and can’t. Why?
- Can I post a job for a particular country?
- What's the difference between paying hourly vs. fixed-price?
- How do I know how much I should be paying?
- How do I know if using the Availability Badge is helping me get invites?
- Does this increase my visibility to clients? Will I appear higher in search results?
- Where does the badge appear?
- Is this feature available for agencies?
- Is there a maximum price for the badge?
- Will clients know I paid for this badge?
- How do I know an agency member is now required to complete the process?
- What do you recommend I do for a large agency with lots of members?
- Can members try to verify their identity several times?
- What happens if an agency member does not verify their identity?
- How can I update the member profile to match their real identity?
- Will you verify the identity of all members at once?
- Do I need to pay the Conversion Fee if I know that I’m going to use Any Hire to hire my freelancer as an employee?
- How will the freelancer know their contract has been converted?
- If I convert a contract, can I keep using Upwork for other contracts?
- How can I check the status of an existing conversion request?
- What is the process for hiring talent full-time if I have found them on Upwork?
- Am I obligated to hire talent full-time if I post a job with contract-to-hire potential?
- What are the benefits of boosting my profile?
- What if there is a tie for the top spots?
- How do I know if Boosted Profiles is helping me win jobs?
- What happens if my profile visibility is set to private and I use Boosted Profiles?
- What happens if I run out of Connects?
- Can I boost my specialized profile?
- I noticed the number of Connects required to submit a proposal for a job changed from when I first saw the post. Why?
- Where can I see when my Connects will expire?
- Do Connects ever expire?
- How many Connects can I rollover each month?
- On what day of the month do I get my free, monthly Connects?
- If I’m part of an agency, do I get the interview reward Connects or does the agency?