What’s the difference between an activity label and memo?

A memo is the note you create to describe what you are working on during a session. These are important to add so your client knows what you were working on, and to make sure you qualify for Upwork Payment Protection. If your client is an Enterprise client or on a Plus plan, they can also create activity labels for you to use. Clients sometimes use activity labels to track their spending on certain types of work, especially if they are working with multiple freelancers on a variety of projects. It’s important to choose the correct activity label to help your clients keep accurate accounting records, but they can also edit the label you selected, if needed.