What to do if you get a 1015 error message on Upwork

In this article

• Why am I getting a 1015 error on Upwork?
• What should I do if I get the 1015 error message?
• What should I do if error 1015 keeps happening?
• How do I find the Ray ID?

Why am I getting a 1015 error on Upwork?

If you’re seeing a 1015 error message, it means your browser has made too many requests to our site in a short period of time. This error is triggered by Cloudflare, a third-party security service, and is designed to help protect the Upwork platform from misuse or automated activity.

What should I do if I get the 1015 error message?

Here are a few steps that may help resolve the issue:

• Avoid automated or repeated actions. If you're using browser extensions, scripts, or tools that send frequent requests, disable them to avoid triggering the limit.
• Wait a few minutes. The rate limit is temporary. Often, simply waiting a few minutes before trying again will fix the issue.
• Refresh your browser. After waiting, try refreshing the page to see if the error has cleared.
• Clear your browser cache and cookies. Sometimes stored data can cause issues. Clearing your cache may help reset the session.
• Try a different network or browser. In rare cases, your IP address may be affected. Switching to a different browser or network (like a mobile hotspot) can help.

If the steps above don’t resolve the issue, your best option is to wait and try again later.

What should I do if error 1015 keeps happening?

If you’ve tried all the recommended steps but still can’t access Upwork, you can contact our support team for help. Please include the Ray ID shown in the error message when you reach out. This is a unique identifier that can help us investigate the issue more efficiently.

How do I find the Ray ID?

1. Look for a line in the error message that looks like this:
   
   Ray ID: 6f3c2c4e3f123abc • 2025-12-05 12:34:56 UTC