If a video in your portfolio doesn’t load or shows a “Failed to load” message, check your privacy choices.
- Scroll to the footer of any Upwork page and select Your Privacy Choices.
- Allow Functional purposes.
- Select Close when the confirmation message appears.
- Return to the portfolio and try the video again. Refreshing the page may also help.
Allowing Functional purposes enables the functionality needed to play portfolio videos and supported previews.