Articles in this section

✓ Be a client and a freelancer

We know that your work life is multidimensional — that’s why you can use our marketplace as a freelancer, an agency, and a client. You will use the same account to log in to Upw...

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✓ Complete Enterprise onboarding tasks

Note: For additional information about the onboarding process, visit Manage onboarding tasks. Every Enterprise freelancer contract begins with an onboarding process. This will...

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✓ Create a team

Teams can help you collaborate within your company and with freelancers. Create a new team Go to Settings › Teams › Create New Team Enter desired team name Select Create Team ...

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✓ Create another company

You can only have one account, but you can use that account to create more than one company. This is one of the ways we give you the flexibility to achieve multiple goals on Upw...

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✓ Edit your company information

Accurate contact information helps freelancers and Upwork team members connect with the right people in your business. Your company’s owners and members with admin permissions c...

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✓ Generate a HAR file for support

When things go wrong, our support team might need technical information to help fix the problem. For example, we might ask for a HAR file, or a log of network requests, to help ...

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✓ How to contact Enterprise Support

When you need help working on Enterprise, you can get support in several ways. Resources You can find information about working on Upwork and connect with others through these ...

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✓ Meet your Enterprise Support team

When you have questions, you can turn to your Enterprise Support team for help. You can reach us by phone at 855-729-8551 Monday through Friday, from 12:00 am to 11:59 pm (PST),...

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✓ Registration troubleshooting

We’re glad to have you here, and we know you’re eager to hit the ground running. If you’re having trouble signing up, we’re here to help. If you’re seeing error 500, error 403, ...

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✓ Request to be added to an Enterprise account

The easiest way to be added to an Enterprise account is to ask an account administrator to add you. They’ll have a portal in their account to ensure you are set up in the right ...

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✓ Reset your password or security answer

We know how easy it can be to forget your username or the answer to your security question. That’s why we’ve designed simple, but safe, reset procedures. If you can’t log in bec...

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✓ Roles and responsibilities on Upwork

Upwork’s role We’re a marketplace that gives you the tools to connect and collaborate with talent and make payments using our secure payment system. Help you connect with talen...

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✓ Set up your Enterprise account

Welcome to Upwork, a vast community where you can find the potential to grow yourself and your business in ways that only emerge when you have a trusted, scaleable team. We’re h...

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✓ Troubleshoot email issues with your Apple account

When you create your Upwork account, you have the option to do so with your Apple ID/email account. However, depending on how you do it, you may unintentionally block us from se...

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✓ Understand Enterprise billing

One of the benefits you have as an Enterprise client is having more control over how you use and interact with the Upwork platform. This includes financial transactions such as ...

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✓ Use English on Upwork

When posting on Upwork, we ask that you use the English language. For example, your profile, job posts, and Project Catalog projects should all be in English. If you include any...

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✓ Use Enterprise Compliance services

As an Enterprise client, we want to give you every tool you need to succeed. One of those tools is compliance services. If your company is enrolled in Enterprise Compliance serv...

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✓ Use supported browsers

To help you make this your home for work, we support several different browsers so that you can use the one you like the best. We support the latest two versions of these browse...

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✓ Use two-step security verification

It’s important to keep your personal information protected. One safeguard we provide is two-step verification, which provides an extra layer of security at login and when you ac...

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✓ Use your Enterprise Dashboard

Your dashboard is your starting point on Upwork. It helps you track your talent program milestones and quickly understand what work is being done in a single workspace. To view...

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