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Frequently Asked Questions
Upwork's frequently asked questions about our products and features.
Frequently Asked Questions
Upwork's frequently asked questions about our products and features.
- How many job posts have placebo auctions for Boosted Proposals?
- As a freelancer, how do I know if my boost was on a placebo job?
- As a client, how do I know if my job post had a placebo auction for Boosted Proposals?
- Do you take boosted Connects from freelancers in placebo auctions?
- Why are we using placebos for Boosted Proposals?
- My proposal dropped out of the boosted slots, but now it’s boosted again. What happened?
- Why haven’t my funds arrived yet if I qualify for faster payments?
- How do I request the weekly payment be changed?
- Will I be paid the full weekly payment when a contract ends?
- Will I be paid the full weekly payment when the contract is started?
- What happens to my weekly payment when a contract is paused?
- How do I get paid as an agency freelancer?
- Can I post the same job multiple times?
- I just posted my job and I can’t see it listed in the marketplace. Why?
- I just tried to post a job and can’t. Why?
- Can I post a job for a particular country?
- What's the difference between paying hourly vs. fixed-price?
- How do I know how much I should be paying?
- How do I know if using the Availability Badge is helping me get invites?
- Does this increase my visibility to clients? Will I appear higher in search results?
- Where does the badge appear?
- Is this feature available for agencies?
- Is there a maximum price for the badge?
- Will clients know I paid for this badge?
- What do you recommend I do for a large agency with lots of members?
- Can members try to verify their identity several times?
- What happens if an agency member does not verify their identity?
- How can I update the member profile to match their real identity?
- Will you verify the identity of all members at once?
- My country has laws that prohibit me from showing my ID
- Do I need to pay the Conversion Fee if I know that I’m going to use Any Hire to hire my freelancer as an employee?
- How will the freelancer know their contract has been converted?
- If I convert a contract, can I keep using Upwork for other contracts?
- How can I check the status of an existing conversion request?
- What is the process for hiring talent full-time if I have found them on Upwork?
- Am I obligated to hire talent full-time if I post a job with contract-to-hire potential?
- What are the benefits of boosting my profile?
- What if there is a tie for the top spots?
- How do I know if Boosted Profiles is helping me win jobs?
- What happens if my profile visibility is set to private and I use Boosted Profiles?
- What happens if I run out of Connects?
- Can I boost my specialized profile?
- I noticed the number of Connects required to submit a proposal for a job changed from when I first saw the post. Why?
- Do Connects ever expire?
- How many Connects can I rollover each month?
- If I’m part of an agency, do I get the interview reward Connects or does the agency?
- Can I use a combination of my earnings balance and my billing method to purchase a membership or Connects?
- Can I buy as many Connects as I want?
- How is my Job Success Score calculated?
- If I give my client a full refund, will that prevent them from leaving negative feedback?
- There's a mistake in my JSS calculation. What should I do?
- What factors affect my Job Success Score?
- What is a Job Success Score?
- What should I know about my Job Success Score (JSS)?