Hiring and onboarding
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Upwork’s beta feature for full-time matching - Frequently Asked Questions
What is Upwork? Upwork is the world’s work marketplace that connects businesses with highly skilled professionals from across the globe. We serve everyone from one-person sta...
Continue reading✓ Add milestones on an Enterprise fixed-price contract
When you’re ready to give your freelancer more work, you know you’re moving in the right direction. The way you add more work to the contract for your freelancer will depend on ...
Continue reading✓ Block spam proposals
While you can’t block proposals from a specific freelancer or agency, you can help us limit repeat spam attempts by reporting them. We will take action against reported users wh...
Continue reading✓ Change job post visibility
Do you want to review the proposals you have before deciding whether you need more? Or are you in the interview and hiring stage and want to stop receiving new proposals? To hel...
Continue reading✓ Engage talent on Upwork Enterprise
Welcome to Upwork Enterprise, where you can connect and collaborate with a global pool of talent. Here’s an overview of how it works: 1. Post a job Start with a strong job ti...
Continue reading✓ Enroll or opt-out of compliance services
As an Enterprise client, we want to give you every tool you need to succeed. One of those tools is Compliance Services. If you enroll in Compliance Services, we’ll determine whe...
Continue reading✓ Hire a freelancer with BYO
We know how it feels to work with someone you really trust. If the talent you want to work with isn’t on Upwork, you can still work with them and get the benefits of the Upwork ...
Continue reading✓ Hire an agency
To help you complete your projects successfully, you can work with freelancers individually or through agencies, which are groups of freelancers working together. Hiring an agen...
Continue reading✓ Interview and negotiate
Once you have found a potential freelancer for your project on Upwork, you'll use our messaging tools to discuss the work, terms, deadline, etc. The interview gives you this opp...
Continue reading✓ Make video and voice calls
Better communication leads to better work. You can make a video or voice call on Upwork anytime by using Zoom. You'll start the call right from Upwork Messages and you don't nee...
Continue reading✓ Manage onboarding tasks
Note: We're gradually rolling out improvements to the onboarding process. You may see a different experience on our platform than what we describe here. After you’ve found the...
Continue reading✓ Milestones for Enterprise fixed-price jobs
To help you keep projects organized, Upwork offers milestones for fixed-price jobs. You can use milestones to divide your fixed-price job into a series of phases, due dates, or ...
Continue reading✓ Post a job
Whether you need expert help to complete a project or want to grow your business with ongoing collaboration, posting a job is the first step toward connecting with the right tal...
Continue reading✓ Rehire a freelancer or agency
We’re excited that you were so happy with your freelancer that you want to hire them again. Luckily, rehiring a former freelancer is easy! Rehire a freelancer or agency Go to ...
Continue reading✓ Review job proposals
Choosing the right talent is key to your success, and reviewing proposals is an important step in making your decision. When you post a job, freelancers can send you their propo...
Continue reading✓ Review our minimum hourly and fixed-price rates
We want to be sure people are compensated fairly for work. Upwork does not support contract rates under $3.00 USD per hour for hourly contracts. For fixed-price contracts, the m...
Continue reading✓ See supported attachment file types
To help your work flow smoothly and efficiently, most file types are accepted on the Upwork platform. This includes .doc, .docx, .pdf, .txt, .ppt, .gif, and .png. The supported ...
Continue reading✓ Send an offer
We know that finding the right freelancer or agency for your project can be time-consuming, That’s why we’ve made hiring them so simple. Important to know: Keep in mind that yo...
Continue reading✓ Troubleshoot Upwork Messages
Types of Errors: Unable to Load Messages error or Messages panel fails to load at all (no error displayed) Unable to Authenticate User error While we are always working to imp...
Continue reading✓ Understand our compliance assessment
In certain scenarios, it makes sense for a freelancer to be treated more like an employee than a freelancer. In other cases, that differentiation is a legal requirement. Our Upw...
Continue reading✓ Use messages
Note: You may see a client profile dropdown on the sidebar of your incoming messages from clients. If so, you can open it to learn more about the client. We’re testing this fea...
Continue reading✓ Verified Upwork partner experts
When Upwork freelancers have specialized skills involving Upwork Partner companies, their profile and skills are verified to help you feel the support of trusted experts. How it...
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