Articles in this section

✓ Add PO numbers

Being your home for work means allowing you to work the way you prefer, including how you track purchases and spending. Add a PO number If your company requires purchase order ...

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✓ Australian GST for Enterprise clients

Australia requires Upwork to collect goods and services tax (GST) and remit it to Australia's government unless you have provided a valid Australian Business Number (ABN) and ac...

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✓ Dispute an agency or freelancer’s hours

Fixed-price contract? Learn more about escrow refunds for fixed-price contracts. We know you take time to interview and carefully consider the freelancers and agencies you con...

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✓ Download invoices and transaction reports

To help you focus on getting your projects done, we try to make tasks like record keeping as easy as possible. All payments on your Reports › Transaction history have official i...

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✓ Get a purchase orders report

The Purchase Orders Report is exclusive to Upwork Enterprise and offers visibility into your spend by Purchase Order (P.O.s). This report allows you to track your P.O. spend, co...

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✓ Get user activity reports

User activity reports can help analyze the data from you and your team's activity on Upwork. The granular details generated in these reports are beneficial to hiring managers, p...

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✓ India GST for Enterprise clients

India requires Upwork to collect goods and services tax (GST) and remit it to India’s government if we do not have a valid Goods and Services Tax Identification Number (GSTIN) o...

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✓ Manage U.S. tax forms

One advantage of paying your freelancers through Upwork is that you can avoid the hassle of having to file U.S. tax forms (W-2, 1099-MISC, 1099-NEC, etc.) for those freelancers....

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✓ Manage unresponsive freelancers

If you are working with a freelancer or agency and they become unresponsive for a long period of time, it may be best to pause the contract (if hourly) to avoid being billed and...

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✓ Reports

Reports offer simple ways to track how many hours your team logs and payments you have made. They also help you see what your team members are working on currently. The followin...

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✓ Request a refund

This article refers to requesting a refund directly from a freelancer or agency. If you need to request an escrow refund on a fixed-price contract (funds in escrow, but not yet ...

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✓ Request automated PO reports

Hiring managers can receive automated, up-to-date reports on their purchase orders (POs) by reaching out to us. Information we can include in PO reports PO number PO descripti...

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✓ See report options

Reports offer simple ways to track how many hours your team logs and payments you have made. They also help you see what your team members are working on currently. The followin...

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✓ Set up and assign custom fields

Custom fields allow you to track more specific data within job postings, contracts, and payments to better manage your work here. These custom fields become filters and are link...

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✓ Set up approvals for contract offers

To better manage spend, Enterprise clients can now authorize up to four users to approve all contract offers before they are sent to a freelancer. This enables your company to t...

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✓ Update or add a purchase order

A purchase order (PO) is an easy way to identify each contract. Find your contract’s PO Go to Jobs > All Contracts  Select the contract that needs an updated PO  Choose the Det...

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✓ View weekly billing summary

The weekly summary is a week-by-week breakdown of your spending. It includes all payments on hourly contracts, escrow deposits for fixed-price contracts and projects, and other ...

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