✓ Trust & Safety

The Trust & Safety team is committed to making Upwork a safe and trusted place to do business, enabling everyone in our community to thrive. This is why we ask you to follow a s...

You cannot post misclassified content publicly on Upwork. Misclassified content: content generated by a freelancer or client that is posted in an incorrect location or using the...

At Upwork, we work hard to be your home for work. We’re sorry that you feel like we couldn’t be yours. If you’re here because you’re having a frustrating issue and haven’t given...

The General Data Protection Regulation (GDPR) is a change that gives EU residents more clarity and control over how their personal data is used. Personal data is anything that c...

Did someone ask to talk outside Upwork before starting a contract? Communicating with users outside Upwork before starting a contract is dangerous and against our Terms of Serv...

Having a professional profile that clearly outlines your skills is a great way to set yourself up for success in our work marketplace. Here are a few tips for standing out from ...

If you're a freelancer, you need a photo as it's often the first thing another user will notice about you. So we have a few guidelines about what yours should (and shouldn't) lo...

Upwork is a place where professionals connect and work together. So whether you're a client or a freelancer, it's good to keep your communication professional too. Here's what t...

At Upwork, we take your privacy seriously. We’re always working to help ensure Upwork is a secure platform for you. Access to Upwork is encrypted using Transport Layer Security ...

It's against our Terms of Service (TOS) to share your contact information or to ask others to share theirs before a contract starts. That includes a phone number, user ID for co...

As an Upwork customer, you are not allowed to share Personal Identifiable Information (PII) of another person without their explicit and documented consent, regardless of whethe...

This Subpoena Protocol is for serving third-party subpoenas and similar process (such as national security letters) on Upwork. All legal process against Upwork should be served...

Welcome! We're really glad you've chosen to grow your business on Upwork. For you to thrive, our work marketplace needs to be a safe and trusted place to do business. That's why...

At Upwork, we seek to create a safe, reliable place for clients and freelancers to make connections, grow their businesses, and collaborate on projects. Our network stretches ac...

When you create an account on Upwork, we require that you follow our Terms of Service (TOS). To view the full TOS, see here.

To succeed on Upwork, you need to trust that the people you're dealing with are honest, and that you're safe from things like fraud and scams. The T&S team is here to uphold tha...

Upwork’s mission is to create economic opportunities so people have better lives. Key to our mission is that these opportunities should be equally available to all qualified use...

In a virtual work world, knowing that people are who they claim to be is a vital part of safety and security. That’s why we routinely ask freelancers and clients to verify their...

For feedback to be trusted and meaningful, it must be genuine. Feedback building is intentional manipulation of feedback for yourself or someone else. This violates Upwork’s Ter...

Upwork is a marketplace built for professional jobs that can typically be done remotely on a computer, rather than, say, physical labor. We want to be sure freelancers aren’t of...

Report unsolicited contact If someone contacts you outside of Upwork using info found on Upwork, report it to us immediately. Report Unsolicited Contact Upwork is designed fo...

If you've seen an email from Trust & Safety (T&S), you're probably wondering who we are and why we exist. Here's what you need to know. Why do we have a Trust & Safety team, and...