Articles in this section

✓ Appealing an account suspension

The Trust & Safety team is committed to making Upwork a safe and trusted place to do business, enabling everyone in our community to thrive. This is why we ask you to follow a s...

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✓ Avoiding misclassified content

You cannot post misclassified content publicly on Upwork. Misclassified content: content generated by a freelancer or client that is posted in an incorrect location or using the...

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✓ Close your account

At Upwork, we work hard to be your home for work. We’re sorry that you feel like we couldn’t be yours. If you’re here because you’re having a frustrating issue and haven’t given...

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✓ EU GDPR Compliance

The General Data Protection Regulation (GDPR) is a change that gives EU residents more clarity and control over how their personal data is used. Personal data is anything that c...

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✓ Get to know each other before a contract

Did someone ask to talk outside Upwork before starting a contract? Communicating with users outside Upwork before starting a contract is dangerous and against our Terms of Serv...

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✓ How to build a great freelancer profile

Having a professional profile that clearly outlines your skills is a great way to set yourself up for success in our work marketplace. Here are a few tips for standing out from ...

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✓ How to choose a good profile picture

If you're a freelancer, you need a photo as it's often the first thing another user will notice about you. So we have a few guidelines about what yours should (and shouldn't) lo...

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✓ How to communicate professionally on Upwork

Upwork is a place where professionals connect and work together. So whether you're a client or a freelancer, it's good to keep your communication professional too. Here's what t...

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✓ How Upwork protects your personal data

At Upwork, we take your privacy seriously. We’re always working to help ensure Upwork is a secure platform for you. Access to Upwork is encrypted using Transport Layer Security ...

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✓ Keeping your contact information safe

It's against our Terms of Service (TOS) to share your contact information or to ask others to share theirs before a contract starts. That includes a phone number, user ID for co...

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✓ SAML Overview for Single Sign-On Use

To help simplify and secure operations on client teams with many accounts, Upwork offers Single Sign-On (SSO) capabilities by leveraging Security Assertion Markup Language (SAML...

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✓ Sharing personal information

As an Upwork customer, you are not allowed to share Personal Identifiable Information (PII) of another person without their explicit and documented consent, regardless of whethe...

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✓ Subpoena protocol

This Subpoena Protocol is for serving third-party subpoenas and similar process (such as national security letters) on Upwork. All legal process against Upwork should be served...

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✓ The new starter's guide to being safe and successful on Upwork

Welcome! We're really glad you've chosen to grow your business on Upwork. For you to thrive, our work marketplace needs to be a safe and trusted place to do business. That's why...

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✓ The Upwork Conversion Fee

At Upwork, we seek to create a safe, reliable place for clients and freelancers to make connections, grow their businesses, and collaborate on projects. Our network stretches ac...

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✓ Upwork Terms of Service

When you create an account on Upwork, we require that you follow our Terms of Service (TOS). To view the full TOS, see here.

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✓ Upwork's commitment to nondiscrimination, inclusion, and respect

Upwork’s mission is to create economic opportunities so people have better lives. Key to our mission is that these opportunities should be equally available to all qualified use...

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✓ What is feedback building and why isn’t It allowed?

For feedback to be trusted and meaningful, it needs to be genuine. Feedback building is intentional manipulation of feedback for yourself or someone else. This violates Upwork’s...

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✓ What kind of jobs aren't allowed on Upwork?

Upwork is a marketplace built for professional jobs that can typically be done remotely on a computer, rather than, say, physical labor. We want to be sure freelancers aren’t of...

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✓ What to do if someone contacts you outside Upwork

Report unsolicited contact Report it to us if someone contacts you outside of Upwork using info found on Upwork. Report Unsolicited Contact Our marketplace was designed so th...

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✓ What's the Trust & Safety team?

If you've seen an email from Trust & Safety (T&S), you're probably wondering who we are and why we exist. Here's what you need to know. Why do we have a Trust & Safety team, and...

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