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Client disputed my hours

When a client disputes hours on an hourly contract, Upwork pauses the contract and sets the weekly limit to zero. Freelancers must respond within three days to avoid potential l...

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Dispute non-release of a milestone payment

Upwork allows freelancers to dispute fixed-price contracts if a client ends a contract with unpaid funds or refuses to release payment for submitted work. Disputes must be filed...

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Give a refund

Upwork allows freelancers to issue refunds within 180 days of payment through the platform. Refunds must match available balance and prior transactions, and cannot be reversed. ...

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Unresponsive clients

If a client becomes unresponsive, freelancers can end hourly contracts and still be paid for logged hours under Hourly Protection. For fixed-price contracts, submitting work bef...

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