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Client disputed my hours

Clients can file a dispute if they do not agree with the hours that you invoiced for the previous week while working on their project. If your client files an hourly dispute, we...

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Dispute Non-Release of a Milestone Payment

While we hope that all freelancer and client relationships and projects will run smoothly, we understand that occasionally you may have a disagreement with a client about the wo...

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Give a Refund

Looking for Connects refund information? Go here. Need to remove time for hours that haven’t billed yet on an active contract? Go here. Even the best freelancers make mistake...

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Unresponsive clients

Your client may have times when they do not respond or communicate as quickly as usual for many reasons — busy on several projects, technical issues, a family emergency, etc. Ho...

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