Dispute Non-Release of a Milestone Payment

Upwork Fixed-Price Protection allows freelancers and agencies to file disputes under two circumstances. A client ends the job with an escrow balance A client fails to release a...

Client Disputed My Hours

Clients have the ability to file a dispute if they do not agree with the hours you invoiced for the previous week while working on their project. If a client files an hourly dis...

Unresponsive Clients

If you are working with a client and they become unresponsive for a long period of time, it may be best to stop working on the project and wait for contact from the client. In s...

Give a Refund

If you would like to refund time on an active contract for the current week, you can remove the time from your Work Diary and your client will not be billed for the removed hour...