Dispute Non-Release of a Milestone Payment

Upwork Fixed-Price Protection allows freelancers to file disputes under two circumstances. A client ends the job with an escrow balance. A client fails to release a milestone p...

Client Disputed My Hours

After you receive a notification from Upwork of your client’s dispute, follow the link to respond. You are required to respond, regardless of whether you are accepting or reject...

Unresponsive Clients

If you are working with a client and they become unresponsive for a long period of time, it may be best to stop working on the project and wait for contact from the client. In s...

Give a Refund

If the hours you want to give your client a refund for are for the current week and the contract is still active, you can remove them from your Work Diary. That way, your client...

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