Dispute Non-Release of a Milestone Payment

Upwork Fixed-Price Protection allows freelancers to file disputes under two circumstances. A client ends the job with an escrow balance. A client fails to release a milestone p...

Client Disputed My Hours

After you receive a notification from Upwork of your client’s dispute, follow the link to respond. You are required to respond, regardless of whether you are accepting or reject...

Unresponsive Clients

If you are working with a client and they become unresponsive for a long period of time, it may be best to stop working on the project and wait for contact from the client. In s...

Give a Refund

If you would like to refund time on an active contract for the current week, you can remove the time from your Work Diary and your client will not be billed for the removed hour...

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