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Troubleshoot our desktop app

tracking time app doesn't work, time tracker doesn't work, time tracker is broken, tracking time app not workingHaving trouble with the desktop app? Use this article to help qui...

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About the Desktop App

To help make getting work done easier, the Upwork desktop app is designed for collaboration. To help make work safer, it includes Payment Protection. Everyone can use it to send...

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Activate Screenshot and Webcam for MacOS Mojave and Newer

If you are having trouble with your webcam, microphone access, or taking screenshots, you may simply need to change permission on your MacOS (Operating System). Depending on you...

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Allow Cookies and Tracking Content in Mozilla Firefox

To use Upwork to its fullest on Firefox, you’ll need to allow cookies and tracking content. We use these settings to give you a better experience on Upwork’s website. To allow c...

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Choose dark or light mode

Whether you want to reduce eye strain, save energy, or just like the way it looks, you can easily choose dark mode for your Upwork display interface. You can also switch back to...

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Enable third-party cookies in supported browsers

This article explains how to enable cookies on Upwork to ensure full site functionality. Upwork uses cookies for essential features like personalization and analytics. Users mus...

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Install the Upwork Desktop App

This article explains how to download and install the Upwork Desktop App on Windows, Mac, and Linux, including steps for resolving common issues like antivirus conflicts or Mac ...

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Log time with Time Tracker

This article explains how to use and troubleshoot the Upwork Desktop App’s Time Tracker, including logging hours, editing memos and activity labels, and reviewing captured data ...

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Troubleshoot Desktop App (Linux)

Having a problem with the app that is not covered below? Go here for more troubleshooting tips. To make sure our desktop app works for as many people as possible, it supports ...

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Troubleshoot work diary

Occasionally you may have an issue with your Work Diary — maybe you forgot to turn on the Time Tracker, accidentally deleted a screen capture, or logged hours under the wrong cl...

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