Loading
{ "global": { "icon": "info", "start": "", "end": "" }, "responsive_group_1": { "country": "All", "usertype": "all", "icon": "info", "start": "", "end": "" }, "responsive_group_2": { "country": "All", "usertype": "all", "icon": "info", "start": "", "end": "" } }

Articles in this section

Arbitration

Arbitration is a final step in resolving fixed-price contract disputes on Upwork when both client and freelancer can't reach an agreement through mediation. A neutral third part...

Continue reading
Automatic payment schedule

Upwork’s automatic payment schedule lets freelancers choose how and when to receive earnings, with options ranging from weekly to quarterly disbursements. Users set a minimum wi...

Continue reading
Chargebacks

Filing a chargeback on Upwork violates the Terms of Service and leads to account suspension. Instead, clients should resolve issues by filing a dispute. Good communication and t...

Continue reading
Chargebacks

A chargeback occurs when a client asks their bank to reverse a payment. Upwork investigates and may request freelancer input. If eligible for Upwork Payment Protection, funds ar...

Continue reading
Direct to Local Bank fees and timing

Upwork’s Direct to Local Bank payments typically arrive within four business days, with a $0.99 USD fee plus potential local bank charges. Transfers processed after 12:00 pm UTC...

Continue reading
Direct to U.S. Bank (ACH) fees and timing

Upwork’s Direct to U.S. Bank payment option allows freelancers with eligible U.S. bank accounts to receive ACH deposits within two to five business days. The service is free, bu...

Continue reading
M-Pesa fees and timing

Upwork payments via M-Pesa typically transfer immediately but may take up to five business days. The service is only available to freelancers in Kenya using their own registered...

Continue reading
Payoneer fees and timing

Upwork allows non-U.S. freelancers to use Payoneer for withdrawals, typically within 24 hours. A small per-transfer fee applies, and Payoneer may charge additional fees and impo...

Continue reading
PayPal fees and timing

Upwork-to-PayPal transfers typically process instantly, though they can take up to 24 hours. New PayPal accounts added to Upwork require a three-day security hold before use. Up...

Continue reading
Wire transfer fees and timing

Upwork supports wire transfers for freelancers outside the U.S., processed within one business day but potentially taking up to seven days to arrive. A $50 USD fee applies per t...

Continue reading

Get Support

Log in for personalized service and assistance.

Learning Hub

Expand your Upwork knowledge.