Articles in this section

What is Feedback Building and Why Isn’t It Allowed? (for Clients)

For feedback to be trusted and meaningful, it needs to be genuine. Feedback building is intentional manipulation of feedback for yourself or someone else. This violates Upwork’s...

What is Feedback Building and Why Isn’t It Allowed? (for Freelancers)

For feedback to be trusted and meaningful, it needs to be genuine. Feedback building is intentional manipulation of feedback for yourself or someone else. It violates Upwork’s T...

How to communicate professionally on Upwork

Upwork is a place where professionals connect and work together. So whether you're a client or a freelancer, it's good to keep your communication professional too. Here's what t...

How to build a great freelancer profile

Having a professional profile that clearly outlines your skills is a great way to set yourself up for success in our work marketplace. Here are a few tips for standing out from ...

What kind of jobs aren't allowed on Upwork?

Upwork is a marketplace built for professional jobs that can typically be done on a computer, rather than, say, physical labor. We want to be sure freelancers aren’t offered wor...

Our most important policies

As a work marketplace, we rely on all our customers being honest and following the rules. So if you see someone breaking our Terms of Service (TOS), use the "Flag as Inappropria...

What's the Trust & Safety team?

If you've seen an email from Trust & Safety (T&S), you're probably wondering who we are and why we exist. Here's what you need to know. Why do we have a Trust & Safety team, and...

The new starter's guide to being safe and successful on Upwork

Welcome! We're really glad you've chosen to grow your business on Upwork. For you to thrive, our work marketplace needs to be a safe and trusted place to do business. That's why...

How to choose a good profile picture

If you're a freelancer, you need a photo as it's often the first thing another user will notice about you. So we have a few guidelines about what yours should (and shouldn't) lo...

Circumvention, and why it's against the rules

Did someone ask to make a payment outside Upwork? Getting paid outside Upwork is dangerous and against our Terms of Service. Help us keep Upwork safe by reporting it. Report C...

Keeping your contact information safe

It's against our Terms of Service (TOS) to share your contact information or to ask others to share theirs before a contract starts. That includes a phone number, user ID for co...

Get to know each other before a contract

Did someone ask to talk outside Upwork before starting a contract? Communicating with users outside Upwork before starting a contract is dangerous and against our Terms of Serv...

What to do if someone contacts you outside Upwork

Report unsolicited contact Report it to us if someone contacts you outside of Upwork using info found on Upwork. Report Unsolicited Contact Our marketplace was designed so th...

What are Enterprise clients and how is their Upwork experience different?

We designed our marketplace so that you can find and work with each other as quickly and easily as possible, on your own terms and without intervention from us. If you're hiring...

The Upwork Conversion Fee

At Upwork, we seek to create a safe, reliable place for clients and freelancers to make connections, grow their businesses, and collaborate on projects. Our network stretches ac...

Upwork Terms of Service

  When you create an account on Upwork, we require that you follow our Terms of Service (TOS). To view the full TOS, see here.

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