Articles in this section

Accepting Contracts on Any Hire — Avoiding Circumvention

If you have a business relationship with a client outside of Upwork and they want to use our platform to hire and pay you, they may invite you to work on an Any Hire contract. A...

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Avoiding misclassified content

You cannot post misclassified content publicly on Upwork. Misclassified content: content generated by a freelancer or client that is posted in an incorrect location or using the...

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Circumvention, and why it's against the rules

Did someone ask to make a payment outside Upwork? Getting paid outside Upwork is dangerous and against our Terms of Service. Help us keep Upwork safe by reporting it. Report C...

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Get to know each other before a contract

Did someone ask to talk outside Upwork before starting a contract? Communicating with users outside Upwork before starting a contract is dangerous and against our Terms of Serv...

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How to build a great freelancer profile

Having a professional profile that clearly outlines your skills is a great way to set yourself up for success in our work marketplace. Here are a few tips for standing out from ...

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How to choose a good profile picture

If you're a freelancer, you need a photo as it's often the first thing another user will notice about you. So we have a few guidelines about what yours should (and shouldn't) lo...

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How to communicate professionally on Upwork

Upwork is a place where professionals connect and work together. So whether you're a client or a freelancer, it's good to keep your communication professional too. Here's what t...

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Keeping your contact information safe

It's against our Terms of Service (TOS) to share your contact information or to ask others to share theirs before a contract starts. That includes a phone number, user ID for co...

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Non-disclosure agreements

Confidentiality is an important part of building trust and good business relationships. To protect confidentiality, clients may ask you to sign an external non-disclosure agreem...

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Our most important policies

As a work marketplace, we rely on all our customers being honest and following the rules. So if you see someone breaking our Terms of Service (TOS), use the "Flag as Inappropria...

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Proper Use of Any Hire — Avoiding Circumvention

Who you can hire Any Hire is for talent you’ve found on your own, outside of Upwork. They may also have a profile on Upwork, but as long as you found them independently, you ca...

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The new starter's guide to being safe and successful on Upwork

Welcome! We're really glad you've chosen to grow your business on Upwork. For you to thrive, our work marketplace needs to be a safe and trusted place to do business. That's why...

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The Upwork Conversion Fee

At Upwork, we seek to create a safe, reliable place for clients and freelancers to make connections, grow their businesses, and collaborate on projects. Our network stretches ac...

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Upwork Terms of Service

  When you create an account on Upwork, we require that you follow our Terms of Service (TOS). To view the full TOS, see here.

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What are Enterprise clients and how is their communication on Upwork different?

We designed our marketplace so that clients and freelancers can find and work with each other as quickly and easily as possible, on your own terms and without intervention from ...

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What is Feedback Building and Why Isn’t It Allowed? (for Clients)

For feedback to be trusted and meaningful, it needs to be genuine. Feedback building is intentional manipulation of feedback for yourself or someone else. This violates Upwork’s...

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What is Feedback Building and Why Isn’t It Allowed? (for Freelancers)

For feedback to be trusted and meaningful, it needs to be genuine. Feedback building is intentional manipulation of feedback for yourself or someone else. It violates Upwork’s T...

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What kind of jobs aren't allowed on Upwork?

Upwork is a marketplace built for professional jobs that can typically be done remotely on a computer, rather than, say, physical labor. We want to be sure freelancers aren’t of...

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What to do if someone contacts you outside Upwork

Report unsolicited contact Report it to us if someone contacts you outside of Upwork using info found on Upwork. Report Unsolicited Contact Our marketplace was designed so th...

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What's the Trust & Safety team?

If you've seen an email from Trust & Safety (T&S), you're probably wondering who we are and why we exist. Here's what you need to know. Why do we have a Trust & Safety team, and...

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