Profile Pictures

Upwork’s Terms of Use require that you accurately represent yourself. This includes having a profile picture that looks like you.  What is a profile picture? Your profile pictur...

Circumvention

Section 7 of Upwork’s User Agreement prohibits clients and freelancers from circumventing Upwork during the first two years of their relationship.  What is circumvention? Circum...

Contact Information Sharing

Upwork’s User Agreement Section 7 and Terms of Use Section 4 prohibit the requesting or sharing of a means of direct contact (aka “contact information”) before a contract starts...

On-platform Interviews

Section 7 of Upwork’s User Agreement provides that all conversations and interviews between a client and freelancer before a contract has started must take place through the Upw...

Freelancer Violations and Account Holds

You are expected to comply with all Upwork Terms of Service and the failure to do so can result in account holds. Account holds lead to account interruptions, and consequences c...

Unsolicited Contact

It is against Upwork’s Terms of Service to use information discovered on Upwork to identify and make unsolicited contact with another Upwork user outside of Upwork.  What is uns...

Upwork Business and Enterprise Exceptions

Upwork Business and Enterprise Clients may share and request contact information and conduct interviews outside of Upwork before a contract starts. Who are Upwork Business and E...

The Upwork Conversion Fee

At Upwork, we work to create a safe, reliable place for clients and freelancers to get more done. Our network stretches across over 180 countries, with services offered on our m...

Terms of Service

Terms of Service User Agreement Privacy Policy GDPR API Terms of Use Cookie Policy Hourly, Bonus, and Expense Payment Agreement with Escrow Instructions Escrow Instructions Fee...