Learn how to let clients update their feedback, the time limits, and how it affects your Job Success Score.
How does changing client feedback work?
When you enable a client to change their feedback, they have 14 days to submit a single revised public rating.
Here is what to keep in mind:
- Clients can update their public feedback, but they cannot change the reason they selected for ending the contract.
- If a client selected a negative contract-ending reason, that reason may take precedence over public feedback and cause the job to be marked as unsuccessful.
How to allow a client to change feedback?
- Go to All contracts
- Select the contract to open the details page
- Find the client's feedback
- Select Enable client to change feedback
Note: Allowing a client to change feedback only lets them update their public feedback — it does not let them change the reason they originally selected for ending the contract.