We know that client feedback is important to you. That’s why once a client leaves feedback, they can’t change it without getting your permission first.
To enable changes
- Go to My Jobs › All Contracts
- Check the Include closed contracts box
- Click the title of the contract to get to the details page
- Go to Feedback and click the Enable client to change feedback link
Once you allow your client to change their feedback on a contract, your client will have 14 days to make any changes, either positive, negative, or neutral. The window for making changes stays open the full 14 days, and your client can make multiple changes during this period.
Due to the double-blind feedback system, the option to enable changes won't be available again until after they have left feedback for you, or until the 14-day feedback period closes, whichever comes first.
Please note that changes can only be made to public feedback. Private feedback remains on file and cannot be edited.