Upwork Talent Group

Enterprise clients can choose to purchase worker classification services through Upwork. In these cases you’ll see the contract’s client name contains “Upwork Talent Group” and you’ll be asked to complete a series of required tasks before accepting the contract.


If the contract’s client name does not contain “Upwork Talent Group,” please read these FAQs instead.



Required Tasks

You’ll see a list of required tasks on the offer page. The information you provide with these tasks is needed to confirm whether you qualify as an independent contractor for the particular engagement. Tasks can include accepting customized agreements or completing background checks. These tasks are outlined on the offer page and can differ by Upwork Enterprise client and by project engagement.

Companies must determine whether a worker is an independent contractor or an employee in order to comply with tax and other legal requirements.

Once you’ve completed these tasks, you’re added to that Upwork Enterprise client’s Talent Cloud® network. This means you’ll be visible to all hiring managers at the company, and can be more easily selected by them.


Upwork Talent Group (UTG)

Clients can choose to purchase worker classification services through Upwork to ensure that independent contractors are working with them in a way that complies with applicable legal requirements. In these cases, your contract will be with UTG, a company affiliated with Upwork, instead of directly with the client.

If you see that your contract contains the name “UTG”, you will still work directly with the client, but administrative details of your engagement will be handled by UTG.


Why Are We Asking?

UTG must determine whether you qualify as an independent contractor (also known as worker classification). To make this determination, the Upwork compliance team reviews details regarding the project and your freelance business.  Upwork may ask you to submit additional information to confirm that you’re self-employed or otherwise running your own business—especially if you’re new to using Upwork or located in a country or state with more stringent legal standards.

According to our User Agreement, the Upwork website is offered for business purposes only, and all users must have their own business unless they use Upwork solely as an employee working for a registered Agency. A freelancer can be considered a business as a self-employed individual (a sole proprietor) or as a business entity. More information.


Show You Have a Business

Part of determining whether you qualify as an independent contractor is to show that you have a business. If you’ve already worked with or marketed your services to many different clients on Upwork, we may have enough information that shows that you’re running an independent business. If not, you’ll be required to provide documentation and/or answer a questionnaire about your business’ overall activities—both on and off the Upwork platform.

Below is a list of qualifying documents that can show business status. You can black out any information you consider to be private. Upwork will follow up if more information is needed.

If requested, you’ll need to provide any two of these documents:

  • Business license
  • Proof of status as a LLC, corporation, private limited company or other entity, such as articles of organization, certificate of incorporation, or online registration summary
  • Registration with any tax, social security or other agency as an independent contractor, sole trader, private entrepreneur, or other self-employed individual
  • Proof of registration of a business name (dba), such as a fictitious business name statement, registration of trade name, or certificate of assumed name
  • Form or notice showing your U.S. Employer Identification Number (EIN) or international business tax number
  • Business marketing materials, such as your website, business card, or advertisements
  • Profile advertising services online, such as on LinkedIn, Yelp, Guru, Fiverr, PeoplePerHour, or any other marketplace
  • Certificate of Insurance or other proof of liability insurance
  • Proof that you have insurance for unemployment, workers’ compensation or disability
  • Invoices to other clients within last 12 months
  • Schedule C from U.S. Form 1040 (Report of Profit or Loss from Business) or international equivalent
  • Business tax return
  • Professional certification or license
  • Commercial office space lease
  • Coworking space membership or lease
  • Proof of hiring employees or freelancers for your business
  • Other document showing you’re self-employed or otherwise running your own business

FAQs

I feel uncomfortable sharing some of this information. Can I black out certain items?

Information that you share through the Upwork platform is protected by Upwork’s Privacy Policy. You can also black out any financial, tax or other information that you consider private.

What if I don’t qualify as an independent contractor?

If you don’t have your own freelance business, in some instances you may be able to still work with the Upwork Enterprise client, but you will need to be employed by Upwork’s third-party staffing provider. If this is the case, a representative from the staffing provider will contact you directly with specific instructions for their onboarding process. For resources on growing your business, check out the Upwork Blog and the Business Resources page.

I’ve completed all my tasks, but I still can’t accept the agreement. What do I do?

Upwork’s compliance team must review all tasks completed by you and by the Upwork Enterprise client. After all tasks are completed, it generally takes at least 2 business days to review and confirm the project, at which time you will receive an email notification with information to accept the offer.  

Who can I contact for help if I have more questions about this process?

You can email tc@upwork.com if you have any questions about Upwork Enterprise onboarding tasks or classification services.


Have more questions? Submit a request

Comments

Choose your user type
Please select...
  • Freelancer
  • Client
  • Agency
Select your issue category and subcategory
Please select...
Frequently Asked Questions
Provide more details:
Provide more details:
  • Discuss with Upwork Community
Provide more details:
The contract you have issues with:
Your Client/Freelancer’s name:
Attachment (for example, screenshots):
Add Files

    Your request has been submitted

    Your ticket number is XXXXXXXXX
    We will email you as soon as we can.

    Our apologies. Something went wrong.

    Your ticket was not submitted.
    For immediate help, please check out the options to the right.
    • Chat with Customer Service
    • Discuss with Upwork Community

    We’ll start a video chat with you. Please make sure you use a desktop device with a camera to continue the process. Also, allow Upwork temporary use of your camera and microphone. You may disable this access after the chat session.

    If all of our agents are busy when you attempt to chat, please hold, and one of our agents will be with you shortly.

    We noticed that you're currently using a browser that is not supported by our video verify process.

    We recommend that you switch to Google Chrome or Firefox in order to successfully complete verification. Thank you

    Upwork’s Category Specialists are standing by to help you discover and plan new projects.

    Ask them about roles or projects that you want to learn more about. They can also draft job posts for you.

    Your chat will begin in the bottom right corner of this page.

    Upwork’s Category Specialists are currently offline.

    Send us a message below and we’ll respond via email as soon as we can. You can also come back here during business hours (Mon-Fri, 6am-5pm PT) to chat with us.

    How can we help?
    Thanks for your message! A Category Specialist will respond to your message via email as soon as they can.
    Powered by Zendesk