Job Success insights

Job Success insights page gives you visibility into your Job Success Score (JSS) to help you understand, build, and maintain your reputation on Upwork. It is available to all freelancers and offers detailed information tailored to your activity and contracts on Upwork. Note: This feature is not yet available for agencies or exclusive agency freelancers.

Freelancers can take a deeper look into their score within Job Success insights:

• For new freelancers, Job Success insights provides detailed information on what JSS is and how to earn one for the first time
• Experienced freelancers can find transparency into how their score is calculated, what factors impact their score, and tips on improving their reputation on Upwork

To access your Job Success insights:

1. Select your profile icon in the top right corner of Upwork
2. Choose Stats and trends
3. Select View insights under your JSS

You can also access Job Success insights by selecting the JSS from your profile.

Score requirements

If you have not earned a JSS yet, this section surfaces the key criteria to earn JSS for the first time. As you hit these milestones, your progress will be reflected on the dashboard.

If you already have a JSS, we display the requirements to maintain your score so you know if you are meeting the right marks to keep it.

Impacting factors

Key factors can cause your score to increase or decrease over time. The four factors we measure are:

• Client satisfaction — Three components shape client satisfaction: 1) Public feedback, 2) Private feedback, and 3) End-contract reason. Positive feedback on all three components will improve your score while negative feedback on any of them will decrease it
• Long-term relationships — We reward your long-term relationships with clients. Contracts with clients you’ve worked with longer than 90 days are automatically considered successful, both when they are in progress as well as if the contract ends without client feedback
• Higher earnings — Jobs with higher earnings have a bigger impact on your JSS. This can either increase the positive impact when you meet client expectations, or amplify a negative impact when you don't
• Contract length — Every 90 days with payment is weighted as an extra “job” towards your JSS, up to a maximum weight of 8 jobs

You’ll know what is increasing or decreasing your score based on the indicators next to each impacting factor on an eligible contract:

	Checkmark — This is a factor that has positively impacted your score.
	Exclamation Mark — There are discrepancies which are negatively impacting your score. This is most commonly seen in the client satisfaction factor, where private feedback may differ from public feedback.
	X — Something within this factor had a negative impact on your score.

Eligible and ineligible contracts

Your eligible and ineligible contracts appear in different tabs under recent jobs. Contracts become ineligible, or not considered in your JSS calculation, in the following circumstances:

• Older activity (contracts completed more than 24 months ago) is aged out of your JSS
• A higher-value contract is added to your JSS, which outweighs lower-value jobs
• A contract has no earnings or is canceled before payment
• The client did not leave feedback (except for long-term relationships)
• The client violated Upwork's policies
• We understand that some projects have bad outcomes because the client is difficult to work with. We track freelancer feedback of clients and flag those clients with a history of poor collaboration. If one of your clients has been previously flagged (or has been suspended for Terms of Service violations), their feedback will not count against your JSS

The reason for ineligibility will be stated next to each specific contract.

Frequently Asked Questions