Get clear guidance on Job Success insights, how JSS is calculated, key factors affecting your score, eligibility rules, updates, and viewing feedback on Upwork.
In this article
- What are Job Success insights?
- How do I access my Job Success insights?
- What are the JSS score requirements?
- What factors impact my JSS?
- Why are some of my jobs ineligible for JSS?
- How frequently are my Job Success insights updated?
- When will I see the feedback for a closed project on my Job Success insights?
- Can I see my JSS changes over time in Job Success insights?
What are Job Success insights?
Job Success insights page gives you visibility into your Job Success Score (JSS) to help you understand, build, and maintain your reputation on Upwork. Note: This feature is not yet available for agencies or exclusive agency freelancers.
Freelancers can take a deeper look into their score within Job Success insights:
- For new freelancers, Job Success insights provides detailed information on what JSS is and how to earn one for the first time
- Experienced freelancers can find transparency into how their score is calculated, what factors impact their score, and tips on improving their reputation on Upwork
How do I access my Job Success insights?
- Select your profile icon in the top right corner of Upwork
- Choose Stats and trends
- Select View insights under your JSS
You can also access Job Success insights by selecting the JSS from your profile.
What are the JSS score requirements?
- If you haven't earned a JSS yet, this section surfaces the key criteria to earn JSS for the first time. As you hit these milestones, your progress will be reflected on the dashboard
- If you already have a JSS, we display the requirements to maintain your score so you know if you are meeting the right marks to keep it
What factors impact my JSS?
Key factors can cause your score to increase or decrease over time. The factors we measure include:
- Client satisfaction — Positive feedback will improve your score while negative feedback may decrease it
- Long-term relationships — We reward your long-term relationships with clients. Contracts with clients you’ve worked with longer than 90 days are automatically considered successful, both when they are in progress as well as if the contract ends without client feedback
- Higher earnings — Jobs with higher earnings have a bigger impact on your JSS. This can either increase the positive impact when you meet client expectations, or amplify a negative impact when you don't
- Contract length — Every 90 days with payment is weighted as an extra “job” towards your JSS, up to a maximum weight of 8 jobs
You’ll know what is increasing or decreasing your score based on the indicators next to each impacting factor on an eligible contract:
| Checkmark — This is a factor that has positively impacted your score. | |
| Exclamation Mark — There are discrepancies which are negatively impacting your score. This is most commonly seen in the client satisfaction factor, where private feedback may differ from public feedback. | |
| X — Something within this factor had a negative impact on your score. |
Why are some of my jobs ineligible for JSS?
Your eligible and ineligible contracts appear in different tabs under recent jobs. Contracts become ineligible, or not considered in your JSS calculation, in the following circumstances:
- Older activity (contracts where the last transaction occurred more than 24 months ago) is aged out of your JSS
- A higher-value contract is added to your JSS, which outweighs lower-value jobs
- A contract has no earnings or is canceled before payment without any feedback
- The client did not leave feedback (except for long-term relationships, which are assumed to be positive because the client keeps working with you)
- The client violated Upwork's policies
We understand that some projects have bad outcomes because the client is difficult to work with. We track freelancer feedback of clients and flag those clients with a history of poor collaboration. If one of your clients has been previously flagged (or has been suspended for Terms of Service violations), their feedback will not count against your JSS.
The reason for ineligibility will be stated next to each specific contract.
Pro tip:
If your JSS changes when you haven’t gotten new feedback, it is often because a contract became ineligible.
How frequently are my Job Success insights updated?
The outcome of your contract is updated in your Job Success insights shortly after the project closes. However, you may not see the detailed feedback—including the specific score and comments—immediately and it may take 14 days for those to appear. The full details become visible either after you’ve left feedback for your client or 14 days after the project is closed.
When will I see the feedback for a closed project on my Job Success insights?
The full feedback details become visible either after you’ve left feedback for your client or 14 days after the project is closed.
Can I see my JSS changes over time in Job Success insights?
No, only your current score is shown.