Learn how Upwork’s Job Success Score (JSS) is calculated, what affects it, and how to view or improve your score to build a stronger freelancer reputation.
In this article
- What is the Job Success Score?
- What's considered a good Job Success Score?
- Where can I get information about my Job Success Score?
- How does Upwork calculate my JSS?
- Important factors about your JSS
- There's a mistake in my JSS calculation. What should I do?
- What are the factors that affect my Job Success Score?
- When is my JSS calculated?
- When will I get a JSS?
- Why did my JSS change?
- Why did my JSS disappear?
- Why did my JSS drop?
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If I give my client a full refund, will that prevent them from leaving negative feedback that could impact my JSS?
What is the Job Success Score?
Your Job Success Score is a metric that measures your clients' satisfaction with your work on Upwork. A high JSS can help you stand out in the Upwork marketplace, helping you spend less time finding clients and more time working with them.
What's considered a good Job Success Score?
A JSS of 90% or above is excellent (and puts you on the track to earn Top Rated status). If your score falls below 79%, you may find it difficult to connect with new clients or win new projects.
Where can I get information about my Job Success Score?
You can take a deeper look into your score in your Job Success insights:
- If you’re a new freelancer on Upwork, you’ll see detailed information on what JSS is and how to earn one for the first time
- Once you’ve earned a JSS, you’ll see transparency into how your score is calculated, what factors impact it, and tips on improving your reputation on Upwork
Insights are not yet available for agencies or exclusive agency freelancers.
How does Upwork calculate my JSS?
Your JSS reflects your overall contract history with your clients on Upwork and is based on your (or your agency's) relationships and feedback. It takes into consideration several factors, including client feedback, reasons why past contracts ended, higher-value projects, and long-term customer relationships.
We calculate JSS daily based on your 6-, 12- and 24-month history in the marketplace, calculating a score for each timeframe, and display the best of these scores on your profile.
Important factors about your JSS
- Longer-term relationships are great and can help boost your score. But not having them does not count against you
- Jobs with higher earnings will have a bigger impact on your score
- If a freelancer or agency owner is exclusive to an agency, the agency's JSS will be shown on the profile rather than an individual rating.
- We understand that some projects have bad outcomes because the client is difficult to work with. We track freelancer feedback of clients and flag clients with a history of poor collaboration. If one of your clients has been previously flagged (or has been suspended for Terms of Service violations), their feedback will not count against your JSS
- You can view your score and get insight into why it may have changed in Job Success insights