This article explains the Job Success Score (JSS) on Upwork, which reflects client satisfaction and can help attract new clients. A high JSS (90% or above) boosts your chances of earning Top Rated status, while a low score (below 79%) can make it harder to win projects. The JSS is updated daily and calculated based on your contract outcomes over 6, 12, and 24 months, including factors such as feedback, disputes, higher-value projects, and long-term clients. You can view insights into your JSS to understand changes. (This feature is not available to agencies or exclusive agency freelancers yet.)
Your Job Success Score is a metric that measures your clients' satisfaction with your work on Upwork. A high JSS can help you stand out in the Upwork marketplace, helping you spend less time finding clients and more time working with them.
A JSS of 90% or above is excellent (and puts you on the track to earn Top Rated status). If your score falls below 79%, you may find it difficult to connect with new clients or win new projects.
You can take a deeper look into your score in your Job Success insights:
- If you’re a new freelancer on Upwork, you’ll see detailed information on what JSS is and how to earn one for the first time
- Once you’ve earned a JSS, you’ll see transparency into how your score is calculated, what factors impact it, and tips on improving your reputation on Upwork
Insights are not yet available for agencies or exclusive agency freelancers.
Learn more about Job Success insights.
Your JSS reflects your overall contract history with your clients on Upwork and is based on your (or your agency's) relationships and feedback. It takes into consideration several factors, including public and private feedback, reasons why past contracts ended, dispute history, higher-value projects, and long-term customer relationships.
We calculate JSS daily based on your 6-, 12- and 24-month history in the marketplace, calculating a score for each timeframe, and display the best of these scores on your profile.
At a high level, we look at JSS this way:
(successful contract outcomes - negative contract outcomes) / total outcomes
As a freelancer, you can get direct insight into the factors that impact your JSS and changes to your score in your Job Success insights. This feature is not available for agencies or exclusive-agency contract freelancers.
- Longer-term relationships are great and can help boost your score. But not having them does not count against you
- Jobs with higher earnings will have a bigger impact on your score
- If a freelancer or agency owner is exclusive to an agency, the agency's JSS will be shown on the profile rather than an individual rating. Learn more about agency JSS
- We understand that some projects have bad outcomes because the client is difficult to work with. We track freelancer feedback of clients and flag clients with a history of poor collaboration. If one of your clients has been previously flagged (or has been suspended for Terms of Service violations), their feedback will not count against your JSS
- You can view your score and get insight into why it may have changed in Job Success insights
Frequently Asked Questions
- How is my Job Success Score calculated?
- There's a mistake in my JSS calculation. What should I do?
- What are the factors that affect my Job Success Score?
- What is a Job Success Score?
- When is my JSS calculated?
- When will I get a JSS?
- Why did my JSS change?
- Why did my JSS disappear?
- Why did my JSS drop?
- If I give my client a full refund, will that prevent them from leaving negative feedback that could impact my JSS?