Your JSS is a metric that measures your clients' satisfaction with your work on Upwork. A high JSS score can help you stand out in the Upwork marketplace, helping you spend less time finding clients and more time working with them.


A JSS of 90% or above is excellent (and puts you on the track to earn Top Rated status). If your score falls below 79%, you may find it difficult to connect with new clients or win new projects in the marketplace.

Calculating your JSS


Your JSS reflects your overall contract history with your clients on Upwork and is based on your (or your agency's) relationships and feedback. It takes into consideration several different factors, including public and private feedback, contract-ending history, dispute history, and long-term customer relationships.

We calculate JSS every two weeks based on your 3-, 6-, 12- and 24-month history in the marketplace and calculate a score for each timeframe. The best score out of these will display on your profile.

At a high level, we look at JSS this way:

  (successful contract outcomes - negative contract outcomes) / total outcomes

Important factors about your JSS:


  • If a freelancer or agency owner is exclusive to an agency, the agency's JSS will be shown on the profile rather than an individual rating. Learn more about agency JSS
  • Longer-term relationships are great and can help boost your score. But not having them does not count against you
  • Jobs with higher earnings will have a bigger impact on your score
  • We understand that some projects have bad outcomes because the client is difficult to work with. We track freelancer feedback of clients and flag those clients with a history of poor collaboration. If one of your clients has been previously flagged (or has been suspended for Terms of Service violations), their feedback will not count against your JSS
  • You can view your score on your My Stats page

Frequently Asked Questions

What is a Job Success Score?

Job Success Score is a metric used to measure the overall satisfaction of your clients on Upwork. Job Success Scores range from 0-100%, with 0% being the lowest rating and 100% being the highest. Once you earn a Job Success Score, it will be visible in search results and on your profile.

How is my Job Success Score calculated?

Your JSS reflects your overall contract history with your clients on Upwork and is based on your (or your agency's) relationships and feedback. It takes into consideration a number of different factors, including public and private feedback, contract-ending history, dispute history, and long-term customer relationships

We calculate JSS every two weeks based on your 3-, 6-, 12- and 24-month history in the marketplace and calculate a score for each timeframe. The best score out of these will display on your profile.

At a high level, we look at JSS this way:

(successful contract outcomes - negative contract outcomes) / total outcomes
When is my JSS calculated?

The Upwork system takes snapshots of your 3-, 6-, 12- and 24-month history in the marketplace and calculates a score for each. The best score out of these moving time windows is your JSS.

Four different Job Success Scores are calculated every two weeks, and we’ll display your best score:

  • Your average JSS during the past 24 months
  • Your average JSS during the past 12 months
  • Your average JSS during the past 6 months
  • And your “Trending JSS,” which we calculate by adding your average JSS for the past 6 months with your average JSS for the past 3 months, then divide in half.

Note that any movement in this score (either up or down) reflects both recent activity and activity over a longer period of time (up to 24 months).

Why did my JSS change?

Your JSS can change for a number of reasons, even without recent activity. Typically, changes occur when new contracts are added that impact your JSS, or when older activity is aged out of your JSS. We display your best JSS score from the 3-, 6-, 12-, and 24-month periods that we use to calculate the JSS, and those time frames are updated every two weeks.

For example, a contract will no longer count in your six-month JSS window once it is six months and one day old.

Your JSS can change because:

  • You receive poor public or private feedback from one or more clients
  • You receive very positive public or private feedback from one or more clients
  • A higher-value job is added to your JSS and it outweighs lower-value jobs
  • Past jobs are no longer considered because they fall outside the time frame
When will I get a JSS?

Your JSS appears once you have two or more contract outcomes within 24 months and outcomes with two or more clients during your time on Upwork. Job Success Score is calculated once every two weeks on Sunday.

Remember, most feedback is eligible, but at times outcomes won’t be counted because, for example, you asked the feedback to be removed or we determined the client violated our Terms of Service.

What can I do to improve my JSS?

You may be able to improve your Job Success Scores in several ways. This includes cultivating lasting client relationships, consistently delivering exceptional work, and actively seeking higher-value projects. Find more tips about improving your JSS in Upwork Academy.

Why did my JSS disappear?

Your JSS may disappear after two years if you don’t receive eligible feedback. Most feedback is eligible, but at times feedback won’t be counted because, for example, you asked the feedback to be removed or we determined the client violated our Terms of Service. Since this feedback won’t count toward your JSS, it’s not considered eligible feedback.

Want to learn more about how to maintain or boost your JSS?
Check out proven tips from Upwork Academy.

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