Can I file a ticket to verify my account?
Upwork requires identity verification to maintain platform security. This process ensures that freelancers and clients are who they claim to be, which helps maintain trust and safety on the platform.
Typically, for both clients and freelancers, Upwork will send you a notification when it’s time to verify your identity, and the notification will appear in the Identity Verification tab of your account settings and email inbox.
- Clients cannot proactively verify their account until Upwork requests it
- Freelancers can proactively verify their identity before we ask and get the identity verification badge displayed on their profile for 35 Connects
How do I change my account's country or residence?
Go to Account Settings, scroll down to the Location section, and click on the 🖉 pencil icon.
Fill out the time zone, country, address, and phone fields. You'll be requested to authenticate again.
It's important to notice that once you've changed your country or residence information, you'll have to update your Tax information to match your new location. Also, you might be prompted to verify your location and identity again.