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This article is intended to improve the support chatbot's accuracy by providing it with more detailed information. For specific actionable options or additional assistance, please engage directly with the support chatbot.
Question: How do I join an agency on Upwork?
Answer: To join an agency on Upwork, you first need an invitation from the agency's owner or agency administrator. Once invited, you will receive an email with a link to accept the invitation. Click the link, and follow the onscreen instructions to become a part of the agency. Ensure your profile is up-to-date to increase your chances of being invited by an agency.
Question: How does payment work when working for an agency on Upwork?
Answer: When working for an agency on Upwork, payments for completed projects are sent to the agency’s account. The agency owner is responsible for distributing earnings to agency members according to the agency's internal arrangements. It’s important for agency members to understand the payment terms agreed upon within the agency to ensure clarity and prevent disputes. Upwork does not facilitate payments from agencies to members.
Question: How do I add a project for my agency?
Answer: If you manage an agency, you will choose your billing account in the project overview section. You can choose to start the project as a freelancer or as an agency or agency sub-team, if applicable. Note that only agency managers can start an agency project.
Question: Why can’t I create a project through my agency?
Answer: At this time, only agency managers can create agency projects. You can still create a project as a freelancer if you are not exclusive to an agency.
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Question: What happens to the Job Success Score of agency members when an agency on Upwork is closed?
Answer: Upon the closure of an agency on Upwork, all completed contracts that were completed by agency members on behalf of the agency will be counted towards their respective Job Success Score (JSS) in their individual freelancer accounts. This standard applies uniformly to all agency members who have successfully completed contracts through the agency. This ensures that their efforts and successes achieved through the agency are recognized and reflected in their personal Upwork profiles.
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