Use these password best practices on Upwork to keep your account secure. Learn how to set, change, or reset passwords, update security questions, and manage two-step verification.
If you suspect that your account has been compromised, report the problem to our support team.
In this article
- What are some best practices for passwords on Upwork?
- How do I set a password if I signed up with Google or Apple?
- How do I change my existing password?
- How do I set up a security question?
- How do I change my security question and answer?
- How do I manage Single Sign-On (Google or Apple login)?
- Is there a way to add extra security to my account?
What are some best practices for passwords on Upwork?
To help keep your account safe:
- Use a mix of uppercase and lowercase letters, numbers, and symbols
- Avoid full words or common phrases — they’re not only easier to guess, but can be hacked with automated “dictionary attacks”
- Choose something you can remember, but others can’t easily figure out, or use a password manager
- Change your password at least every 90 days
- Never share your password with anyone
- Don’t allow others to log in to your account
How do I set a password if I signed up with Google or Apple?
- Go to Account settings (desktop) or Settings (mobile app) › Password and Security
- Select Set up now next to Upwork password
- Follow the prompts to create a secure password
How do I change my existing password?
- Go to Account settings › Password and Security
- Under the Login section, select Update password
- Enter your current password and create a new one
Note: You’ll need to know your current password and security answer (if one is set). If you’ve forgotten either, here’s how to reset them.
How do I set up a security question?
- Go to Account settings › Password and Security
- Click Set up now next to Security question and answer
- Complete two-step verification if prompted
- Choose a question and type your answer
How do I change my security question and answer?
- Go to Account settings › Password and Security
- Under Two-step verification, click Update question and answer
- Complete two-step verification if prompted
- Enter your current answer and choose a new question and answer
How do I manage Single Sign-On (Google or Apple login)?
Single Sign-On (SSO) options allow you to use Google or Apple credentials to log in. You can add or remove them at any time. To manage your SSO options within your account:
- Go to Account settings (desktop) or Settings (mobile app) > Password and Security
- In the Login section, choose an option next to Log in with Google or Log in with Apple. You’ll only see options that apply to your account
- Follow the prompts provided from the SSO provider
Is there a way to add extra security to my account?
Yes! You can enable two-step verification (also called two-factor authentication or 2FA). It adds an extra layer of security by requiring a verification code when logging in. Learn how here.
PRO TIP: Be careful about giving out information, especially on social media, that could help others guess your security question answers.