While setting up Enterprise Single Sign-On, you might receive one of the following errors. Check for the error in the table below.
| Error Message | Error Description | Troubleshooting Errors |
|---|---|---|
| Identity provider already exists | This error occurs when you specify an identical IdP domain to your IdP login URL or if you upload a metadata file that was already uploaded to Upwork. | Specify unique IdP details. |
| Metadata is not formatted properly | This error occurs if you upload an IdP metadata file with incorrect XML details. | Validate the XML file before uploading the same to Upwork. |
| [Field Name] should be less than 50 characters | This error occurs if you specify more than 50 characters in either Hard session timeout, Soft session timeout, First name, Last name, Email address, Country, or Department. | For these fields, provide a value that is less than 50 characters. |
| Please enter valid email address(es) | This error occurs if you specify an email address in an incorrect format. For example: XX@X. | Specify email address in the correct format. For example, XX@X.com. |
|
Please separate email values with spaces or commas |
This error occurs if you specify multiple email addresses in the User exclusion list without using a comma or space separator. For example: jake@email.comjuan@email.com. |
Use a comma or space separator to indicate multiple email addresses. For example: jake@email.com juan@email.com. |
|
Please provide the full URL including http:// or https:// |
This error occurs if you specify a URL with incorrect syntax. For example: https:foo. |
Specify a URL with correct syntax. For example: https://foo. |
|
Soft session timeout must happen before hard session timeout |
This error occurs if the value for the Hard session timeout is equal or less than that of the Soft session timeout. |
Specify a value for the Hard session timeout that is greater than that of the Soft session timeout. |
|
Only numerical values are accepted |
This error occurs if you specify non-numerical values for the Hard session timeout and the Soft session timeout. |
Specify numerical values for such fields. |
If you need help, please contact your Upwork Account team.