To help you establish strong relationships with freelancers, we let Upwork Business and Upwork Enterprise members and other eligible clients reach out to freelancers with Direct Messages.

All clients who meet eligibility requirements can message talent directly. Here’s how to qualify:

  • Have a current verified billing method
  • Spent over $1,000 in the past 12 months
  • Have been on the platform more than 90 days
  • Made a payment over 90 days ago
  • Account is in good standing (not on hold)

You can make up to 5 new connections via direct message per day.

What are Direct Messages?

Direct Messages allow you to reach out directly to a limited number of freelancers with whom you haven’t yet interacted on previous contracts.

These messages provide a way to learn more about a freelancer’s availability, expertise, or rate details before sending a job invite. It’s also a way to discuss a project that may not have been posted yet.

Send a Direct Message

Reach out to new freelancers in three steps.

1. Search for talent

Find professionals with the experience or skills your project needs.

Search for professionals

2. Choose “Message”

You can send a message directly from search or from the freelancer's profile.

Send message to a freelancer

3. Compose your message

Freelancers often request details about how their skills can support your project, or why you think they’d be a good match.

Write a message to a freelancer

Note:

If you need to contact many freelancers about the same project, it’s faster to post a job and invite freelancers to submit proposals.

Contract proposals in Direct Messages

Freelancers can also propose a new contract for you via Direct Messages. You can learn more about how to review a contract proposal here.

Frequently Asked Questions

Is a freelancer required to respond?

No, it’s always their choice to respond. Direct message replies or non-replies do not affect their responsiveness ratings or Job Success Score.

How can freelancers learn more about me as a client?

Additional client information is included in the first Direct Message notification email that is sent to freelancers when a Direct Message conversation is initiated.

How do I start work?

You can send an offer by selecting Hire Now at the top of your conversation in Messages.

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