How to manage your Upwork Partner Experts page

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Note:

This feature is only available to administrators of partner companies. Learn more about becoming an Upwork Partner at Upwork.com/partners.

What is the Upwork partner portal?

The Upwork partner portal allows partner companies to build their experts program on Upwork through a dedicated Upwork Partner Experts page.

Using the partner portal’s self-serve features, you can:

Build your experts page: See talent profiles and curate a collection of trusted experts
Publish your experts page: Publish your Experts page anytime you like, and promote it through any method, channel, or point in your product experience that benefits your customers
Manage your experts page: Serve emerging customer needs by creating new use cases and selecting experts and services to support them

How do I get access to the partner portal?

The admin from your company will work with our team to get access to the partner portal and invite other team members. To start, the admin will sign up for an Upwork client account with the company email address (if you already have an account associated with your company, provide your Upwork representative the email address). We’ll add access to the partner portal to your Upwork account, then you can invite coworkers.

To get to the partner portal once you’ve been provided access:

Log in to Upwork
Click on your profile on the upper right corner
Select the Partner portal option

How do I add coworkers to the partner portal?

Admins on the account can invite other team members to access the partner portal.

To add a coworker:

Choose your profile in the upper-right corner of your home page and select Invite a Coworker
Enter the email addresses of any team members you want to invite, add an optional message, and select Invite
They'll receive an email invitation to join your partner account.

Important:

Everyone with access to your partner portal will need an Upwork client account. All users will have the same permissions and capabilities, while the admin has the ability to add and remove users from the company portal.

How do I build and manage my Upwork Partner Experts page?

Add a use case

Within the page, you can create use cases, which are specific scenarios related to using your product or service. Use cases allow you to deliver solutions to your customers alongside a list of experts who can help.

Add options to your Experts page by choosing the Create a new use case button. Use a short, descriptive name (e.g., Graphic Design, Email Automation).

You can also offer your customers multiple ways to work with experts, including hourly contracts, fixed-priced projects, and consultations.

Hourly contracts: Flexibility in work scope and time commitment for varying needs
Fixed-price projects: Predefined packages of work at a set price, delivered in a specific timeframe
Consultations: One-time, 1-on-1 sessions for expert advice

Add experts

You need at least 10 experts for your Partner Experts page. Choose Approved experts to see currently featured experts.

To search for more freelancers:

Log in and go to your Experts page
Select a use case under All use cases
Select the three dots and choose Edit use case details
Use search bar and filters to find more freelancers
Select Save changes, then review and approve or decline freelancers

Approve or decline freelancers using the check mark or X next to their profile.

Freelancers will stay on your page unless:

You remove them
They're suspended for an Upwork Terms of Service violation
Their Job Success Score (JSS) drops below 80%
They make their profile private

Freelancers are not notified when added or removed from your Experts page.

Manage your brand assets

Customize your Experts page with a logo and branded image. Required assets:

Logo (light and dark theme)
File format: SVG
Max height: 24px
Branded image
File format: JPG or PNG
Max size: 10MB
Aspect ratio: 4:3

Updated images appear immediately on your page.

How do I remove a freelancer, fixed-price project, or consultation from my page?

To remove talent:

Within your Experts page, select the use case for the expert,
Locate them under Approved experts
Click the X next to their profile. They'll move to the Declined experts tab.

To remove a project or consultation:

Find the consultation or project within your Experts page
Select the X to remove it

What are the requirements to publish my experts page?

Before publishing, ensure the following:

At least 10 experts selected
Uploaded brand assets:
- Logo (light and dark theme) – SVG, max height 24px
- Branded image – JPG or PNG, max size 10MB, 4:3 aspect ratio

How do I see which experts are currently featured on my experts page?

Log in to your partner portal and select Experts page
Choose a use case
Select Approved experts

What criteria must be met for freelancers to stay on an experts page?

An active Upwork account (not suspended)
A Job Success Score (JSS) of 80%+ (or 0% for new freelancers you bring to Upwork)
A public profile

What do the talent badges signify?

Upwork’s talent badges highlight freelancers who have a history of success or have demonstrated expertise. Learn more about talent badges here.

Are freelancers notified when I approve them to be featured on our experts page?

No, freelancers are not notified when added or removed from your Experts page.

Can I manage a certification process within the partner portal?

This feature is not currently available. Work with the Upwork partnerships team if certification is required.

Can we invite freelancers to apply to be featured on our experts page?

No, this feature is not currently available.

Why was an expert removed from our experts page?

They may have been removed because:

Their Upwork account was suspended
Their Job Success Score (JSS) dropped below 80%
Their profile was set to private

How do I publish my experts page?

Once experts and brand assets are selected and uploaded, use the toggle on the right-hand side of the page to publish.

When will my experts page be publicly accessible after it's published?

Once you've published your page, it becomes publicly accessible immediately.