What to know about the Payment Escrow Inc. name change

In this article

• Why do I see “Payment Escrow Inc.” instead of “Upwork Escrow Inc.” on my bank statement or payment email?
• Are my pending payments still protected in the same way as they were before the name change?
• Does this change affect how I withdraw or receive my payments?
• Do I need to take any action because of this change?
• Will my tax documents or payment records be impacted?

Why do I see “Payment Escrow Inc.” instead of “Upwork Escrow Inc.” on my bank statement or payment email?

We’ve updated the name of our escrow services company from Upwork Escrow Inc. to Payment Escrow Inc. as part of a broader business update. During this transition period, you may see either name on your statements or in your payment emails. This is only a name change—there’s no impact on how you pay, get paid, or use Upwork.

Are my pending payments still protected in the same way as they were before the name change?

Yes, they are. The change from Upwork Escrow Inc. to Payment Escrow Inc. is just a name update. It doesn’t affect how your funds are held or protected. All pending and future payments are still held in a secure escrow system.

Does this change affect how I withdraw or receive my payments?

No. Your payment methods, processing timelines, and fees remain exactly the same. The only visible change is that you may now see Payment Escrow Inc. instead of Upwork Escrow Inc. on your bank or PayPal statements, and in the applicable Legal Terms and Escrow Instructions.

Do I need to take any action because of this change?

No action is required from you. Your existing payment setup, contracts, and ongoing transactions are unaffected. Your existing tax documentation and payment records remain valid too.

Will my tax documents or payment records be impacted?

No. All tax forms, payment records, and receipts remain valid. They will simply reference Payment Escrow Inc. instead of Upwork Escrow Inc.