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Why was a refund sent to my client?

When the hours you logged don't qualify for Hourly Payment Protection and the client files a dispute, a refund may be issued. You’ll receive two emails: one letting you know abo...

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What if I still can't find my bank code?

If you need help, reach out to your local bank or contact Upwork customer service.  

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How do I edit my withdrawal method?

Go to Account settings › Get PaidUnder Withdrawal methods, find the one you want to editChoose Edit Edit your information and choose Save changesEmail addresses, bank account nu...

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