Identity verification

We’re in the progress of adding notifications for agency owners and business managers to know when a member is required to complete the process. Until then, you can check each m...

Many agencies on Upwork use fixed-price contracts when working with clients on Upwork. In these cases, only one agency member needs to be hired (e.g., the agency owner or busine...

Users can attempt to verify their identity multiple times if they fail due to technical issues. However, users that fail due to violating our Terms of Service (e.g., submitting ...

We’ll place a hold on the account of an agency member who has not verified seven days after notification. The hold will prevent them from submitting proposals for new jobs, acce...

To maintain trust, it’s important that the profile reflects the agency member’s true identity. Please hide that account from your agency and have that member create a new Upwork...

As an agency owner/business manager, you can encourage your agency members to complete this as soon as possible. However, each member needs to complete the process on their own....

We encourage all Upwork users to comply with applicable laws, and we require members to comply with applicable laws in our Terms of Service. However, we haven’t found any law(s)...

Learn more about troubleshooting the identity verification process.

Confirming that profiles are real helps protect the reputation of all freelancers. It also helps protect you from dealing with scammers. And it reassures your potential clients ...

You may submit a request to Upwork related to the processing of your personal data. If you make such a request and reside in a location that provides a right to have Upwork dele...

Yes, our third-party vendor’s automated checks will review IDs in any language, and translators are available in the case that a manual review is required. 

We encourage you to comply with applicable laws. In fact, we require it in our Terms of Service. That said, we don't have knowledge of any laws that make it illegal to provide i...

Yes, as long as your ID and profile address have the same country. If you’re in the U.S., you can still submit proposals for jobs where the client is requesting only U.S. freela...

If you don’t verify your identity within seven days or are unable to pass verification, your account will be put on hold. The hold will prevent you from withdrawing earnings, su...

We understand you may have verified your identity in the past. We ask freelancers to re-verify because periodic checks ensure that their accounts continue to reflect accurate in...

Go to Account Settings (desktop) or Settings (mobile app) > Identity Verification to see where you’re at in the process.

You can have a distinction between the name on your profile and a verified name on Upwork.An account and profile name on your account should be what you use to identify yourself...

After you verify your identity successfully, your badge will appear in up to three business days. Learn more about the Identity Verified badge here.

We take the protection of your personal information seriously. We do not sell any of the identity verification information you share with us, and we process and retain your info...

We understand you may have verified your identity in the past. We ask freelancers to re-verify because periodic checks ensure that their accounts continue to reflect accurate in...

We’ll let you know when it’s time to verify your identity by sending you an email and adding a notification in your account.

The Identity Verified badge will appear as a checkmark next to your name. 

In addition to completing the identity verification process, you must also earn your first contract on Upwork to become eligible to have the badge displayed on your profile.

We’ll let you know when it’s time for you to complete identity verification by sending an email and showing you a notification when you log into your Upwork account. You can’t v...

Yes, our third-party vendor’s automated checks will review IDs in any language, and translators are available in the case that a manual review is required.