Verify legitimate Upwork emails to protect your account from phishing. Learn how to spot verified senders, trusted domains, and avoid suspicious links or attachments.
In this article
How do I verify if an email is from Upwork?
We occasionally send you emails with notifications, surveys, and updates to your account, so it’s important that you can identify legitimate communications from Upwork. Here's how you can verify emails from us:
Look for the verified check mark
If you are using Gmail or G-Suite you will see a blue checkmark next to the sender's name. This checkmark confirms that the domain and sender are valid. When you hover over the checkmark the following message will appear:
Check the sender's address
Our official emails will come from a domain associated with our company @upwork.com or @[subdomain].upwork.com. Always double-check the sender's email address and be cautious of slight variations in domain names or misspellings. Below are some of our most common sender email addresses:
- upwork@email.upwork.com
- upwork@t.upwork.com
- accountsecurity@upwork.com
- donotreply@upwork.com
- DoNotReply@feedback.upwork.com
- upworkoutsourced.com
- donotreply@community.upwork.com
- noreply@qemailserver.com
- campaigns@sr.smartrecruiters.app
- noreply@mail.modernhire.com
- NAME@cloud.upwork.com (the person's name can vary)
- notifications@talentservices.upwork.com
Look for official branding
Legitimate emails will typically feature consistent branding elements such as logos, colors, and formatting that align with our company's identity. Be wary of emails lacking our branding or full of typos.
Avoid suspicious attachments or links
We'll never send unsolicited attachments. If you receive an email containing unexpected attachments, don’t engage with any links and verify the email's legitimacy through other means. If you are communicating about a support ticket issue you’ve filed, you’ll be able to verify the legitimacy of the support ticket here.
Room code in message notifications
If you get email notifications about new Upwork Messages, the sender email address will include a unique room code. For example, a legitimate email that displays your Upwork Message could look like below with "room" and long number. To verify legitimacy, log into Upwork and interact with your messages here.
room_49983972355135147734666340071781@upwork.com
Note:
We may occasionally send survey emails, which help us improve. Legitimate Upwork surveys can come from other domain names not associated with Upwork. For example, a legitimate survey email could be from: noreply@qualtrics-research.com
How do I make sure I get emails from Upwork?
To make sure you don’t miss important updates or notifications, take a moment to allow-list Upwork’s email domains with your provider or email protection service.
Email providers use filters to block or reroute messages — sometimes even ones you want. Adding Upwork to your "allow list" helps ensure that critical communications make it to your inbox.