Report suspected phishing or unauthorized activity on your Upwork account, update your login details, and review security tips to help keep your account protected.
We take safety and security on our platform very seriously. Please follow the steps below if you believe your Upwork account has been compromised. For example:
- You’re a victim of a phishing attack, hacked, or otherwise
- Someone hacked your Upwork account
- Someone stole your Upwork account
- There was a phishing attack on your Upwork account
- Unusual activity not done by you on your account
What you should do
- Let us know. Reach out to us as soon as possible here: Contact Support. Be sure to include your name, user ID, and an explanation of what you think has happened
-
Immediately change your password and security question. If you’re unable to log into Upwork in order to make these edits, it’s most likely because we put a hold on your account. This is a temporary measure we take to help protect you from further fraudulent activity
For an overview of online safety and security best practices, please visit our Security Center or check out our complete online security series below.
- General Electronic Security
- Staying Safe on Upwork
- Detect and Remove Malware
- Reset your password and/or security answer
- You are here — Secure a Compromised Account