If you have a problem with the feedback you receive, you have two options.

  1. Respond – Post a response to be visible next to the feedback from the client. Must be done within 28 days of the contract ending.
  2. Dispute – Only available under limited circumstances. In the majority of cases, it isn't possible to dispute feedback.

In addition, feedback removal may be available to Top Rated freelancers and agencies.

Respond to Feedback

You have the opportunity to respond to any feedback comment to offer clarification or rebuttal. This way both the client's feedback and your response will be visible to all future clients looking at your history. You may only post one response to feedback, and once submitted, it can't be edited. After you add a response, it can take up to 24 hours for it to show on your profile.

To respond to feedback

  1. Go to My Jobs  All Contracts
  2. Click the title of the contract
  3. Go to Feedback tab
  4. Click Respond to this feedback 

Dispute Feedback

Feedback represents the user's opinion and because of this, Upwork can't edit these comments or scores, nor can we investigate them for accuracy. Please try to work out any feedback issues you have with your client directly. If the client agrees to revise their comments or scoring, you can enable feedback changes from within the contract. Upwork reserves the right to review requests to remove content posted by users if the content violates the Terms of Service.

If the issue can’t be resolved with the client and you feel you have received feedback that violates the Upwork's Terms of Service, please contact Customer Support by clicking here. For your dispute to be considered by Upwork, you must include a detailed discussion of the contract and a written statement describing how the feedback violates Upwork's Terms (most relevant violations are listed in the Terms of Use).

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