I've tried resetting my password but it still doesn't work. What do I do?
At Upwork, we take the security of your account very seriously. Please follow these recommendations to ensure your password is reset correctly:
- Double-check that you're using the correct email associated with your Upwork account. If you have multiple email addresses, make sure you're entering the one linked to your Upwork account.
- Don't forget to check your spam or junk folder. If you can't find our email, try sending the reset request again.
- Clear your browser's cache and cookies. Sometimes, login issues are caused by your browser's cache or cookies. Clear your browser’s cache and cookies, or try using a different browser or device.
Solution: Finally, if you've followed all the recommendations and are still unable to reset your password, the best option is to update your security information. To proceed, please complete this form (https://support.upwork.com/hc/en-us/requests/new?ticket_form_id=360000464433), and we will assist you in regaining access to all areas of your Upwork account.
Important links: https://support.upwork.com/hc/en-us/articles/211067518-Forgot-Password-or-Security-Answer, https://support.upwork.com/hc/en-us/articles/211067678-System-Level-Security-Measures, https://support.upwork.com/hc/en-us/articles/360051749534-Keeping-your-contact-information-safe