System-Level Security Measures

We have implemented the following security measures at the system level:

  • Password – You must log into the website with your user ID and password to access your personal information. You also must enter your user ID and password to log into the Upwork Desktop App.
  • Security Question – Your security question is used to authenticate that you are the account owner. We added this additional level of security to prevent fraud and unauthorized access to financial information. You can make changes to your profile information only when you answer the security question.
  • Secondary Email Address – You can add a secondary security email address to your account. This precaution will quickly alert you in case someone compromises your account. We recommend you use an email address so that any changes in your password, personal email address, security question, or security email address will trigger a notification to your email address.
  • Mobile Phone number – We highly recommend that you add a cell phone number to your account which can be used to complete ID verification and receive notifications.

Have more questions? Submit a request


Choose your user type
Please select...
  • Freelancer
  • Client
  • Agency
Select your issue category and subcategory
Please select...
Frequently Asked Questions
Provide more details:
Provide more details:
  • Discuss with Upwork Community
Provide more details:
The contract you have issues with:
Your Client/Freelancer’s name:
Attachment (for example, screenshots):
Add Files

    Your request has been submitted

    Your ticket number is XXXXXXXXX
    We will email you as soon as we can.

    Our apologies. Something went wrong.

    Your ticket was not submitted.
    For immediate help, please check out the options to the right.
    • Chat with Customer Service
    • Discuss with Upwork Community

    We’ll start a video chat with you. Please make sure you use a desktop device with a camera to continue the process. Also, allow Upwork temporary use of your camera and microphone. You may disable this access after the chat session.

    If all of our agents are busy when you attempt to chat, please hold, and one of our agents will be with you shortly.

    We noticed that you're currently using a browser that is not supported by our video verify process.

    We recommend that you switch to Google Chrome or Firefox in order to successfully complete verification. Thank you

    Upwork’s Category Specialists are standing by to help you discover and plan new projects.

    Ask them about roles or projects that you want to learn more about. They can also draft job posts for you.

    Your chat will begin in the bottom right corner of this page.

    Upwork’s Category Specialists are currently offline.

    Send us a message below and we’ll respond via email as soon as we can. You can also come back here during business hours (Mon-Fri, 6am-5pm PT) to chat with us.

    How can we help?
    Thanks for your message! A Category Specialist will respond to your message via email as soon as they can.
    Powered by Zendesk