System-Level Security Measures

We have implemented the following security measures at the system level:

  • Password – You must log into the website with your user ID and password to access your personal information. You also must enter your user ID and password to log into the Upwork Desktop App.
  • Security Question – Your security question is used to authenticate that you are the account owner. We added this additional level of security to prevent fraud and unauthorized access to financial information. You can make changes to your profile information only when you answer the security question.
  • Secondary Email Address – You can add a secondary security email address to your account. This precaution will quickly alert you in case someone compromises your account. We recommend you use an email address so that any changes in your password, personal email address, security question, or security email address will trigger a notification to your email address.
  • Mobile Phone number – We highly recommend that you add a cell phone number to your account which can be used to complete ID verification and receive notifications.

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