Upwork has implemented the following security measures at the system level.

System-Level Security Measures

  • Password – You must log into the website with your user ID and password to access your personal information. You also must enter your user ID and password to log into the Upwork Desktop App.
  • Security Question – Your security question is used to authenticate that you are the account owner. We added this additional level of security to prevent fraud and unauthorized access to financial information. You can make changes to your profile information only when you answer the security question.
  • Mobile Phone Number – We highly recommend that you add a cell phone number to your account which can be used to complete ID verification and receive notifications.

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If you are unable to log in, go here and follow these procedures to reset your security information

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