Use Messages

Messages is a chat-based communication and collaboration platform. You can chat with your clients, freelancers, and team members in real time or have the conversation waiting for them when they come online.

  • You can view your conversations in two formats. There's a recency/unread view and also a categorized view for you to see your favorites, interviews, rooms, and people.
  • All your messages will be saved in the "room" that you have a conversation in. A "room" contains all the conversations you've had with a particular person (or group of people).
  • Email notifications of messages are sent to the email account you have registered with Upwork by default. You can reply to Upwork Messages from these email notifications. If you don't wish to receive email notifications, click on the Settings gear icon (top right corner) and click on Notifications.
  • You can attach files or link to your Dropbox account from within your Upwork Messages. Just click the paperclip icon in the message box to add.
  • You can take and attach a screenshot from within the Upwork desktop app.
  • Take notes directly in a personal notepad while chatting. Access your notes any time by clicking on this icon. Your notes are only visible to you, and are specific to the chatroom.

Where do I get the mobile & desktop apps?

How do I create a room?

Only clients can create new rooms. To do this, click the plus sign on the left navigation bar to start a room for any topic and add users as needed (as long as they exist in your address book).

How do I make hitting "enter" create a new line instead sending the message?

Click on the gear icon in your compose box to change the default behavior of "enter" from sending the message to creating a line break (or back again). Line breaks can also be added by pressing Alt+Enter or Ctrl+Enter or Shift+Enter.

How do I block another user?

There are multiple ways but the easiest is to access the 1:1 room with that user and click the "…" icon in the top right and select Block.

How do I mark a message unread?

To mark a message as unread, click the gear icon to the right of a sent message and select "Mark as Unread."

How do I set an Out of Office message?

Click the gear icon on the top left of your Upwork Messages screen and select "Out-of-Office Responder" in the drop-down menu. Once on the "Out-of-Office Responder" page, toggle the responder on, and set your away message and the start/end dates.



Messaging shortcuts:

  • Enter: Sends message
  • Alt+Enter/Ctrl+Enter/Shift+Enter: Creates new line within message entry box
  • Up-Arrow: Edit last comment
  • Esc: Closes @mention box if open; closes emoticon panel if open; cancels edit if in edit message context
  • Alt+up/down: For next/prev rooms
  • Alt+shift+up/down: For going between rooms and unread rooms
  • Ctrl+shift+f: Go to search
  • Ctrl+shift+v: Paste a quote as text only

Formatting shortcuts:

  • Wrap text in "*"s for bold: *bold*
  • Wrap text in "_"s for italic: _italic_
  • Wrap text in "~"s for strikethrough: ~strikethrough~
  • Wrap text in "`"s for keywords: `keyword`
  • Wrap text in "```" for pre-formatted (can be multi-line text): ```pre-formatted```
  • Start lines with ">" for blockquotes.
  • Emoji use the standard ":emoji_name:" format (colon wrapped)
  • Unicode emoji are supported (e.g. from a smartphone's emoji keyboard)


Advanced Search Queries

For queries of just one word, double quotes are not needed. For queries consisting of two or more words, please add quotation marks or the second word won't be included in the search.

  • from:
    • Get messages sent by a certain user
      • from:bob
      • from:"Bob Jones"
  • in:
    • Search for messages in a specific room
      • in:room A
      • in:"Room for Project A"
  • before:
    • Finds messages before/on the specific time in yyyyMMdd format
      • before:20150501
  • after:
    • Finds messages after/on the specific time in yyyyMMdd format
      • after:20150601

Have more questions? Submit a request


Incident Status

Select your issue category and subcategory
Please share as much information as you can, including things like:
Attachment (for example, screenshots):
Add Files
    Popular Topics
    Provide more details:
    Attachment (for example, screenshots):
    Add Files
      • Discuss with Upwork Community

      Your request has been submitted

      Your ticket number is XXXXXXXXX
      We will email you as soon as we can.

      Our records show your Upwork account is not active.

      This might be due to no account activity (earnings, payments, contracts, etc.) or because we had to suspend it. When we suspend an account we send an email explaining the reason and whether or not you can take steps to reverse the suspension. Please review that email for more details.

      For general questions, you can visit our Community or review our Terms of Service.

      We’ll start a video chat with you. Please make sure you use a desktop device with a camera to continue the process. Also, allow Upwork temporary use of your camera and microphone. You may disable this access after the chat session.

      If all of our agents are busy when you attempt to chat, please hold, and one of our agents will be with you shortly.

      We noticed that you're currently using a browser that is not supported by our video verify process.

      We recommend that you switch to Google Chrome or Firefox in order to successfully complete verification. Thank you

      Upwork’s Category Specialists are standing by to help you discover and plan new projects.

      Ask them about roles or projects that you want to learn more about. They can also draft job posts for you.

      Your chat will begin in the bottom right corner of this page.

      Upwork’s Category Specialists are currently offline.

      Send us a message below and we’ll respond via email as soon as we can. You can also come back here during business hours (Mon-Fri, 6am-5pm PT) to chat with us.

      How can we help?
      Thanks for your message! A Category Specialist will respond to your message via email as soon as they can.