We know that good communication is an important part of building strong working relationships. Upwork Messages gives you a place for secure file sharing, chats, and video and voice calls. You can use this space to discuss projects, interview, share documents, leave messages, and complete contracts — in other words, to build strong professional relationships.
When a client sends you a direct message or responds to your proposal on Upwork, we automatically create a message room in Upwork Messages. This space allows you to chat about a project and also keeps track of your conversation over time.
You can add other people to your rooms, create new rooms, and archive rooms when you're finished using them. To create a new room, choose the plus sign in the left navigation bar of Upwork Messages, and add any other Upwork users you know.
Different room members have different abilities.
The Owner is the user who created a room. For example, the client who created a job is the owner of an interview or contract room.
The Admin can invite other members into a room
Members have been invited to join a room
Message rooms have a full set of tools to support interviews and contract communications.
Connect with video and voice calls through our Zoom integration
Share screen recordings through our Loom integration
Start recorded meetings
You can view your conversations in two formats. There's a view for recent and unread messages, and also a categorized view for you to see your favorites, interviews, rooms, and people.
If you’ve hidden a message room and want to see it again, type the freelancer’s name or a phrase you remember from the conversation into the search bar above your messages. You can toggle between People & Rooms and Messages to find what you’re looking for.
If you send or receive a message, it will create an email notification. These will be sent to the email account you used to register with Upwork. You can reply to any message from these email notifications, too. When you reply directly from your email, your reply will be posted in the message room where it originated.
If you start to receive too many email notifications, or if you don't wish to receive any at all, you can change your settings. Choose the Settings gear icon and select Notifications to update your preferences.
You can attach, search, preview, download, and delete files to share your work through Messages.
To attach files:
- You can attach files of 1 GB or under, or link to your Dropbox account from within your Upwork Messages.
- Just Select the paperclip icon in the message box to add a file.
To search files:
- To search through the files in a room, open the right panel (ⓘ button) and choose the Files & Links button
- Use the search bar at the top of the panel to search by file name
To view files:
- To view all of the files in a room, open the right panel (ⓘ button) and choose the Files & Links button
- From there, you can see all files, preview image files, and download or delete them
To download or delete files:
- To download or delete a file, open the right panel (ⓘ button) and view the files through the Files & Links button on the right panel
- Select the three dots (...) button on the relevant file and choose Download or Delete
You can also take and attach a screenshot from within the Upwork desktop app.
Upwork Messages rooms have a built-in screen recording service via Loom. Recording your screen is a great way to show others how to perform a certain task, share your work, etc., and the video can be watched anytime. Learn more about screen recordings here.
Two things to know about Loom in Upwork Messages:
- It's not available in the Upwork Desktop App
It's only accessible when using Chrome or Edge as your browser. (We hope to be able to host it on Firefox and Safari in the future).
Upwork Messages provides a personal notepad for each room that allows you to take notes, brainstorm, and make lists. You can access these notes at any time by clicking on the icon in the upper right corner and selecting “Personal notepad.”
Upwork Messages contract rooms have built-in video and voice call service via Zoom, with screen sharing capability. Learn more about video and voice calls here.
Learn more about Upwork Messages and best practices through an interactive course on Work Contracts on Upwork Academy.
You need to report a message if it is suspicious or violates Upwork’s Terms of Service. If you don’t have an active contract with the person who sent the message, you may also choose to block the person who sent it.
If you need to report a message that is suspicious or violates Upwork’s Terms of Service, hover over the message and an options menu (...) will appear. Select the options menu and then choose Report Message.
You’ll see a list of options to choose from to describe the problem, including the option “Something else” if nothing on the list fits your situation. Choose one of the options and select the Submit button. Learn more about reporting violations and suspicious behavior here.
You need to report a message if it is suspicious or violates Upwork’s Terms of Service. Examples include if someone:
- Asks you to spend money to submit a proposal, like purchasing gift cards, background checks, or equipment
- Asks you to share your contact information such as an email address or phone number before starting a contract
- Asks you to accept a payment upfront or outside Upwork
- Wants to purchase your Upwork account
- Is misrepresenting their skills or skill level
- Sent a suspicious link or something that looks like a scam
- Sent threatening or abusive messages
These are examples, but you can report any behavior that you think is suspicious or against Upwork’s Terms of Service, and we will follow up. Learn more about reporting violations and suspicious behavior here.
- iPhone Upwork Messenger - Apple app store
- Android Upwork Messenger - Android app store
- Desktop app for Windows, Mac, and Linux for freelancers - download here. Your app activity will sync with your Messages tab in Upwork.
To create a new room, choose the plus sign on the left navigation bar to start a room for any topic and add users as needed (as long as they exist in your address book).
Select the gear icon in your compose box to change the default behavior of "enter" from sending the message to creating a line break (or back again). Line breaks can also be added by pressing Alt + Enter or Ctrl + Enter or Shift + Enter.
To mark a message as unread, choose the gear icon to the right of a sent message and select "Mark as Unread."
Choose the gear icon on the top left of your Upwork Messages screen and select "Out-of-Office Responder" in the drop-down menu. Once on the "Out-of-Office Responder" page, toggle the responder on, and set your away message and the start/end dates.
In your Message Room, choose the Menu, then select Archive this room. To hide a room, choose Hide on the menu.
You can only archive Group Rooms. One-on-one, contract, and interview Message Rooms can't be archived, but they can be hidden.
If you start to receive too many notifications, choose the Settings gear icon (top right corner) and select Notifications to update your preferences. You can adjust the frequency of notifications, the topics and events you wish to track, and the account where your updates will be displayed.
You can also choose to turn off notifications altogether.
Select the Files & Links button on the right panel of your message room and choose the relevant file. Then select Download under the file preview. You can also click the the dots (...) button near the file name and choose Download.
Select the Files & Links button on the right panel of your message room and choose the relevant file. Then select Delete under the file preview.You can also click the the dots (...) button near the file name and choose Delete.
You can find a hidden message by typing the freelancer’s name or a phrase you remember from the conversation into the search bar above your messages. You can toggle between People & Rooms and Messages to find what you’re looking for.
|Alt + Enter
Ctrl + Enter
Shift + Enter
|Creates new line within message entry box|
|Up-Arrow||Edit last comment|
|Esc||Closes @ mention box if open;
closes emoticon panel if open;
cancels edit if editing message context
|Alt + up/down||For next/prev rooms|
|Alt + shift + up/down||For going between rooms and unread rooms|
|Ctrl + shift + f||Go to search|
|Ctrl+shift+v||Paste a quote as text only|
|/giphy [text]||To add an animated GIF in conversation, type
Message or Personal Notepad formatting shortcuts
|Bold||Wrap text in two "**"s or "__"s
|Italic||Wrap text in a single "*" or "_"s
|Strikethrough||Wrap text in two "~~"s
|Code block||Wrap text in "`"s for single-line codeblocks
Note that no formatting happens within code blocks. This includes URL linking
|Multi-line code block||Wrap text in "```" for multi-line code blocks (first line must contain just the quotes)
|Blockquote||Start lines with ">"
|Insert emoji||Use the standard ":emoji_name:" format (colon wrapped)
Unicode emoji are supported (e.g. from a smartphone's emoji keyboard)
You can find additional emoji here
Personal Notepad formatting shortcuts
|Bullet List||Start lines with "-" or "*"|
|Nested list item||Start lines with spaces|
|Numbered List||Start lines with number followed by "." (ex. 1.)|
|Headings||Start line with #, ##, ###, ####, #####, ######|
|Links||Use the format [text](url) or|
Advanced Search Queries
For queries of just one word, double quotes are not needed. For queries consisting of two or more words, please add quotation marks or the second word won't be included in the search.
|Get messages sent by a certain user||from:
|Search for messages in a specific room||in:
|Finds messages before/on the specific time in yyyyMMdd format||before:
|Finds messages after/on the specific time in yyyyMMdd format||after: