Business Plus enhances Upwork’s core features with access to Expert-Vetted freelancers, curated shortlists, 24/7 premium support, advanced reporting, and team organization tools. Only admins can upgrade. Downgrades take effect after the billing cycle ends, with full access retained until then.
In this article
- What are the benefits of Business Plus?
- What are the Business Plus fees?
- How do I change my membership to Business Plus?
- What is the difference between the Basic client plan and Business Plus?
- Can I downgrade from Business Plus to the free, Basic plan, and what happens if I do?
- How do I downgrade from Business Plus to Basic plan?
What are the benefits of Business Plus?
Learn more here.
What are the Business Plus fees?
Learn more about the fees to use Business Plus here.
How do I change my membership to Business Plus?
Only admins on a client account change a membership. If you don’t have owner or admin full permissions, you won’t be able to change the membership plan for your company.
- Go to Account settings (desktop) or Settings (mobile app) > Membership
- Choose Upgrade membership
- Select Confirm. Your membership plan will change immediately
What is the difference between the Basic client plan and Business Plus?
The free, Basic plan includes:
- Upwork’s global freelance marketplace
- Access to AI-powered features
- Collaboration and project tracking tools
- Standard reporting
- Flexible payment options
Business Plus includes everything in Basic, and also:
- Access to Expert-Vetted talent
- Shortlisting services
- 24/7 premium customer support (live text chat, phone, or email)
- Dashboard and advanced reporting insights
- Monthly invoicing through Net 30 payment terms by application
Learn more and upgrade your membership here.
Can I downgrade from Business Plus to the free, Basic plan, and what happens if I do?
Yes, you can request a downgrade at any time. When you downgrade from Business Plus to Basic, the change won’t take effect right away. Instead:
- Your current Business Plus plan remains active until the end of your 30-day membership cycle. The downgrade will become active after your cycle ends
- You’ll see the exact date for the downgrade in your membership settings
- You’ll still have full access to all Business Plus features (like Expert-Vetted Talent, shortlisting, and consolidated billing) until the downgrade takes effect
- Once the downgrade takes effect, your client service fee will change to the standard Marketplace rate
How do I downgrade from Business Plus to Basic plan?
Only an admin can upgrade or downgrade your plan. To downgrade:
- Go to Account settings (desktop) or Settings (mobile) › Membership
- Select Change plan
- Choose Downgrade to Basic
- You’ll be guided through a quick survey to share why you’re switching (optional)
- Review the changes — you’ll see what features you’ll lose and when the change takes effect
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Confirm the downgrade
After that, your downgrade is scheduled to begin at the end of your current cycle. You’ll get an email confirmation with all the details. Note: If you change your mind before the cycle ends, you can keep Business Plus by going back to your membership settings and choosing the Undo option.