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Your Job Success Score (JSS) is a measure of your client's satisfaction with your work and success on Upwork. Talented freelancers who deliver high-quality work to their clients find that the scores on their profiles help them promote their freelance businesses in the Upwork marketplace and win new clients.
- How is My Job Success Score Calculated?
- When is My Job Success Score Calculated?
- I don't have a Job Success Score yet. When will I get one?
Your score reflects your overall contract history with your clients and is based on your (or your agency's) relationships and feedback. The inputs below are used to calculate your score.
At a high level, we look at Job Success this way:
(successful contract outcomes - negative contract outcomes) / total outcomes
Important factors about your Job Success rating:
- If a freelancer is exclusive to or the owner of an agency, the agency's JSS will be shown on the profile rather than an individual rating. Click here for more about agency's JSS.
- Longer-term relationships are a plus and can help boost your score. But not having them won't count against you.
- Missing feedback is only flagged when it represents a significant portion of your contracts.
- We understand that some projects have bad outcomes because the client is difficult to work with. So we track freelancer feedback of clients and flag those clients with a history of poor collaboration. If one of your clients has been flagged (or has been suspended for Terms of Service violations), then the client's feedback will not count against your score.
- You can view your score on your My Stats page and earn rewards for building an outstanding reputation. Any score at 90% or above is excellent (and puts you on the track to earn Top Rated status). If your score falls below 75%, you may find it difficult to win new clients in the marketplace.
- We don't reveal the exact calculation for your score. Doing so would make it easier for some users to artificially boost their scores. We need to maintain some privacy with this metric to ensure fairness and accuracy.
- Confused about a change to your JSS? Click here to learn more.
The Upwork system takes snapshots of your six-, 12- and 24-month history in the marketplace and calculates a score for each. The best score out of these moving time windows is displayed on your profile and updated about every two weeks.
It's important to note that any movement in this score (either up or down) reflects both recent activity and activity over a longer period of time (up to 24 months).
You'll need to have a certain amount of feedback to receive a Job Success Score. More than 90% of freelancers have a score after 5 projects. Since not all projects and clients are equal, the length of time will vary. Nearly all freelancers have scores after completing eight projects. The projects need to be with at least three different clients and take place within a 24-month period.
We exclude clients whose freelancers report a history of unreasonable feedback so their scores won't count against you, but that may mean it takes longer to receive your initial score.