Once you have found a potential freelancer for your project on Upwork, you'll use our messaging tools to discuss the work, terms, deadline, etc.

The interview gives you this opportunity to communicate your needs, ask questions, evaluate the freelancer’s spontaneous responses, and negotiate terms of the contract. This is your chance to decide if the freelancer is the right match before making an offer. It also sets the tone for future communication.

To make it easy for you to conduct interviews, we offer audio and video interview options, including Zoom, right in Upwork Messages.

Begin an interview message thread

  1. Open the job post from Jobs > All job posts
  2. Choose a freelancer’s profile then select the (...) options menu
  3. Select the Send Message button to contact the freelancer or agency

Once you complete this process, we automatically move the applicant to your Messaged section for further review. Your message thread will embed in the proposal view.

From this point, you can continue communicating through Upwork Messages and set up a time to interview. Learn about our best practices for video interviews, sharing files, and more here.

To help you stay as safe as possible, we require that you do not request or share any contact information and keep all direct communications on Upwork until you start a contract. This means you cannot share your contact information in your profiles, proposals, job postings, invites, or other pre-hire contacts.

You need to use Upwork’s collaboration tools for all introductions, interviews, and project scoping communications.

We provide secure tools for clients and freelancers to communicate directly from Upwork Messages.. Once a freelancer accepts your offer, you can choose to share your contact information and use other tools to manage your project, too.

We always recommend that you be cautious when sharing any sensitive or personal information with anyone you do not know and respect the freelancer’s need to do the same. Learn more about best practices for online safety here.


To keep things fair, neither clients nor talent can offer the other extra rewards for winning a contract. For example, a freelancer should never request or offer you anything of value (like a gift card, money, or additional services) for giving them the contract. And you shouldn't request or offer anything besides the contracted funds. But you can always pay a bonus for excellent work, if you'd like.

Was this article helpful?

0 out of 0 found this helpful