To help you focus on getting your projects done, we try to make tasks like record keeping as easy as possible. All payments on your Reports › Transaction history have official invoices that are ready to be downloaded or printed for record-keeping purposes. The finance system charges your billing method automatically whenever you have a balance due.
Get an official invoice or receipt
- Go to Reports › Transaction history
- Find the item you need
- Choose the Reference ID, and then select View Invoice or View Receipt
Bulk download invoices and receipts
The way we process your bulk invoice downloads depends on how many invoices are in your request:
- Most invoice downloads process within 30 seconds. You can access the download immediately after through the downloads folder on your computer
- If you are downloading larger amounts of invoices, they'll take longer to process. We'll email a link to a zip file to the email address associated with your account when it finishes processing, which can take up to two hours. We'll also notify you on Upwork when it's ready, and the link will stay active for 72 hours
- If you get an error message that you’ve selected too many invoices to download at once, reduce the number of invoices by changing the filers, like the date range, and try again
To download bulk invoices and receipts:
- Go to Reports › Transaction history
- It will show a 30-day window by default, but you can adjust the statement time period to show more invoices
- Choose the Download Invoices button
Invoices include your company name, company owner's name, and company contact address. If you have a VAT number, that will be included, too. Your freelancer's verified name will always be included. Some freelancers also provide an invoicing address (this is optional).
You can update your company contact address under Settings › My Info.
Invoices are created for all billings for freelancer contracts. The standard 5% marketplace fee will be listed on its own invoice, along with any applicable taxes. The one-time contract initiation fee and related taxes will also be listed on a separate invoice, when applicable.
You can make a single payment for multiple weekly invoices, or for less than the invoiced amount due to a credit on your account.
For Upwork Payroll, Enterprise, and Any Hire accounts, you will also see your payroll service fee listed on your invoices and in your transaction history if you have an active payroll contract.
NOTES
To help protect the security of your financial information, we have limited the invoice and receipt tools in Transaction History to company owners and admins with full or finance-only permissions.
Frequently Asked Questions
If you’re only downloading a few invoices, they’ll be ready within 30 seconds and can be found in the downloads file on your computer.
When making a larger request, please wait up to two hours to receive a link through email. Make sure you’re checking the email address associated with your Upwork account, and check any spam folders too. If you’re still having trouble, contact support.
If the link in your email expired, download the invoices again. The link will only stay active for 72 hours.