Can’t log in or verify because you forgot your password or security question?

Don’t worry, you can easily reset them yourself as long as you have access to the email you use for your Upwork account. (If not, please contact us so we can help.)

Forgotten password

  1. On the Upwork login page, choose the Forgot password? link when prompted for your password
  2. Enter your Upwork username or the email you use for your Upwork account
  3. We’ll send you an email with the next steps. We may ask you to verify your identity with two-step verification first. (If the email doesn’t arrive promptly after we send it, check your spam folder)

If we ask you to verify using your security answer, and you do not remember it, choose Forgot your security answer?, and then we’ll email you. You can also choose Try another method if you have multiple two-step verification methods enabled.

Forgotten security answer

There may be other times when we ask you to verify your identity by providing your security answer, such as at login, in settings, or when you access payments, for example. If you don’t remember it, you can follow these steps to get help:

  1. When you are asked to answer your security answer, choose the Forgot your answer? link on the security question form
  2. We’ll send you an email with next steps (if it doesn’t arrive promptly, check your spam folder)

Frequently Asked Questions

What if I don't have access to the email address associated with my account?

If you don't have access to the email address linked to your Upwork account, we won't be able to send you password reset information. Instead, please contact Enterprise support.

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