When you need help working on Enterprise, you can get support in several ways.

Resources


You can find information about working on Upwork and connect with others through these resources on Upwork:

  • Upwork Help — Have a specific question? You are already in the right place! Use the search bar on this page to find articles related to your topic
  • Upwork Academy — Need help getting started? Check out the videos for the Enterprise learning path
  • Resource Center — Looking for general information or inspiration? Read the Upwork blog and find additional information and tools, such as podcasts and a budget calculator

Email and phone


You can call us Monday to Friday, from 12:00 am to 11:59 pm (PST). To reach us, call 855-729-8551.

You can email us anytime by using this form.

Pro tips:

You can contact Enterprise Support from your Enterprise Dashboard by selecting Get help. You can also find other helpful information on your dashboard. Learn more about using your Enterprise Dashboard.

You can also contact us by selecting Email us or Call us at the end of any Help article.

Frequently Asked Questions

Can I contact Enterprise Support via chat?

We do not yet offer chat support for Enterprise yet, but you can contact us through email or phone. To email us, select Email us on the Support home page, which will open the contact us form for you to complete. You can reach us by phone Monday through Friday, from 12:00 am to 11:59 pm (PST) at 855-729-8551.

What is the Upwork Enterprise self-serve portal?

Upwork Enterprise self-serve portal can walk you through our platform, answer questions, or get the help you need. Found through the icon on the bottom of your dashboard page, you can interact with the portal like you would with an account representative or support agent. It can also connect you with a human for more personalized one-on-one support. Learn more about the Upwork Enterprise self-serve portal here.

Can I contact Enterprise Support through live chat?

Our Enterprise self-serve portal can provide help, but we do not currently offer live chat support for Enterprise. To talk with a human, you can email or call us. Our agents typically respond within two hours.

To email us, select Email us in Upwork Help, which will open the contact us form for you to complete. You can reach us by phone Monday through Friday, from 12:00 am to 11:59 pm (PT) at 855-729-8551.

Can the Enterprise self-serve portal provide me with information about my account?

When you need help with account-specific questions, we suggest reaching out to a support agent. You can create a ticket and get a response quickly, directly from your portal.

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