✓ Troubleshoot email issues with your Apple account

Using Apple’s “Hide My Email” feature when signing up for Upwork may block essential emails. To resolve this, check your spam folder, or adjust your Apple settings to ensure messages are forwarded to your actual email. Avoid selecting “Stop Using Apple ID” to maintain account access.

Why am I having email issues after signing up with Apple?

When you create your Upwork account with your Apple ID/email account, you may unintentionally block us from sending important emails to your real email address.

Apple’s “Hide My Email” option allows you to keep your email address private when signing into websites and apps. If you use it with Upwork, you may not get our emails in your inbox.

How do I fix email issues with my Apple account?

If you aren’t receiving emails from us, we suggest:

1. Check your spam folder. If you see any emails from us, mark them as “not spam.” This should allow future emails to land in your inbox so you don’t miss them.
2. Check your Apple settings. If you don’t see emails from us in your spam folder:
1. Grab your Apple device and go to “Settings”
2. Tap your name at the top of the “Settings” page
3. Tap “iCloud” and select “Hide My Email” and “Manage”
4. Scroll to the “Forward to” section and make sure it’s set up to send emails from us to your real Apple email address

If neither of the above work, please reach out to us, we are here to help!