The Job Success Score (JSS) is a performance metric that measures a freelancer’s overall success on the platform. It reflects client satisfaction, contract outcomes, and long-term client relationships. Upwork updates this score daily, considering the freelancer’s contracts over 6-month, 12-month, and 24-month timeframes.
A high JSS (90% or above) signals strong performance and client satisfaction, often leading to Top Rated status. A low JSS (below 79%) can make it harder to secure new projects. Once you earn a Job Success Score, it will be visible in search results and on your profile.
Why is the Job Success Score Important?
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Boosts Visibility & Attracts Clients
A high JSS makes a freelancer’s profile more appealing to clients, increasing the chances of being invited to projects. -
Qualification for Talent Badges
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Top Rated & Top Rated Plus: Requires a JSS of 90% or higher for an extended period.
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Rising Talent: Pre-JSS freelancers may qualify before their first score.
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Impacts Search Rankings
Upwork’s algorithm favors freelancers with high JSS, placing them higher in search results. -
Client Trust & Credibility
Clients use JSS as a quality indicator. A freelancer with 95% JSS or higher is perceived as reliable, while below 80% raises concerns. -
Helps Track Performance
Freelancers can monitor their JSS and Job Success Insights to analyze contracts affecting their score.