At Upwork, we work hard to be your home for work. We’re sorry that you feel like we couldn’t be yours.
If you’re here because you’re having a frustrating issue and haven’t given our Upwork customer support team a chance to resolve it, please do — they’d love to try to help. If you still want to leave, you’ll find the steps below.
Close my account
If you want to close your account on Upwork, the first step is ensuring that all activity is cleared, including pending, active, and open activity.
Important:
If you have a freelancer and client profile, your entire Upwork account (both freelancer and client areas) will be closed when you close either profile type.
How you close your account depends on your account type. Please see below for account-specific instructions.
If you wish to close your freelancer account, you must first:
- Close your freelancer account
- Go to Settings › Contact Info
- Click the Close my account link
- Click Confirm
Important:
If you are instructed to contact support when closing your account, please select the Get Support button in the bottom right-hand corner of this article or any Help page.
Only the company owner can close a client company. First, you must:
- Remove all other team members from the company.
- Close all contracts associated with the company.
- Close all open jobs associated with the company.
- Ensure all outstanding billing is paid within Upwork.
Note:
If you have closed any hourly contracts, the weekly billing cycle must end before you can close your company.
- Close your company account
- Go to Settings › My Info
- Click the Close account link at the bottom of the page.
Important:
If you are instructed to contact support when closing your account, please select the Get Support button in the bottom right-hand corner of this article or any Help page.
If you wish to close your admin or manager account and are not also a freelancer, agency owner, or client company owner:
- Go to Settings › My Teams.
- Select Leave Team under Actions.
- Repeat if you are on multiple teams. Once you leave all teams your account will be closed.
Note:
If you are a colleague or team member, reach out to your admin/manager for help in closing your account.
Only the agency owner can close an agency. First, you must:
- Remove all members of the agency.
- Close all contracts associated with the agency.
- Withdraw all proposals associated with the agency.
- Ensure all payments have been received and withdrawn
Then you can close your agency account with these steps:
- Go to Settings > Agency Profile
- Select Close my agency at the bottom of the page
Important:
If you are instructed to contact support when closing your account, please select Contact Support at the top of this article or any Help page while logged in as a freelancer or agency.
Your agency will be closed, but your freelancer account will remain active.
- Your agency profile will be deleted.
- Your freelancer profile will remain as-is, except that it will no longer be tied to an agency.
- Your Job Success Score will update to reflect only your own personal contract history. This will include agency contracts where you were the one hired.
To close your Enterprise company account, please contact your account team.
